Golden Tiger Casino - Hráč narazí na omezení výběru po bonusu.

I received a bonus of about 20-30€ and I've been playing for approximately 9 days. During this time, I've managed to earn between 700-800€, but they've not allowed me to withdraw any of it. Furthermore, I've been unable to communicate with a real person, only receiving the same scripted response over and over, without any resolution.

I've repeatedly asked what I need to pay or what else I need to do, but every time, I am presented with the original sums of 1900-2000€, which I do not understand.

I honestly feel quite scammed...

Now, my balance has almost disappeared entirely, which can't possibly be fair, right?

Ich hab ca einen Bonus von 20-30€ erhalten und spiele seit ca 9 Tagen war zwischen 700-800€ oben was ich mir erspielt habe und sie ließen mich nix auszahle. Geschweige den konnte ich mit einer realen Person schreiben habe immer wieder den gleichen Satz erhalten und wurde nie weiter geleitet.

Ich hab eh gefragt was ich zahlen muss oder was ich überhaupt noch machen muss und dann sind jedesmal die Ur Summen aufgetaucht von 1900-2000.

keine Ahnung fühl mich ziemlich Veras…

mittlerweile ist das Guthaben von h fast weg aber ist trotzdem nicht fair oder???

Dear mnapoleone84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please specify which exact bonus you have received any played?
• Was it a free bonus or you had to place a real money deposit to activate it?
• Have you redeemed any free bonuses from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear mnapoleone84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Player's additional comments:

Yes, I would have had to turn over almost €2000.

The credit was then gone and now I have played again and have a credit of €450 and am waiting for a payout.

Thanks for your answer.

Best regards

N******** Martina

Sent from my iPhone

Player's additional comments:

Ja ich hätte fast 2000€ umsetzen müssen.

Guthaben war dann weg und jetzt habe ich aber neu gespielt und ein Guthaben von 450€ und warte auf Auszahlung.

Danke für ihr Antwort.

Mit freundlichen Grüßen

N******** Martina

Von meinem iPhone gesendet

I'm sorry, mnapoleone84, but you haven't answered any of my previous questions. Could you please check and try to elaborate? Thank you very much.

Sorry, I only read your answer today. Boo, I think I played Rabbit 2. It's just extreme to convert the bonus money to almost €2000 but now it's gone anyway and I was really annoyed. Thanks for the reply

Sorry habe ihre Antwort erst heute gelesen. Buh ich glaube rabbit 2 hatte ich gespielt. Es ist halt schon extrem das umsetzen vom Bonus Geld auf fast 2000€ aber jetzt ist es eh weg und ich habe mich halt sehr geärgert. Danke für die Antwort

Was it a free bonus or you had to place a real money deposit to activate it, please?

Hello!

Yes, there was a bonus with a deposit and I got €20 in bonus money

Hallo!

Ja war auf eine Bonus mit Einzahlung und da habe ich 20€ Bonus Geld bekommen

I see. Am I correct in understanding that you've already used up your winnings and depleted your account balance?

Yes, it's used up, it wouldn't have done any good anyway, I just thought

ja ist aufgebraucht hätte ja eh Nix gebracht habe ich mir halt gedacht

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.