Gangsta Casino - Problémy s účtem hráče v kasinu Gangsta zůstávají nevyřešeny.

Dear Casino Guru Team,

I am writing to lodge a formal complaint regarding Gangsta Casino (operated by Boom Line B.V.), which I believe has violated gambling regulations and failed to address my concerns adequately.

Over the course of my interactions with Gangsta Casino, I encountered several issues that remain unresolved. I had three self-exclusion requests with the casino, in addition to a gambling block enabled on my card to prevent any gambling-related transactions. Despite these actions, I was able to make multiple deposits during the self-exclusion period due to the use of incorrect Merchant Category Codes (MCC), which bypassed the gambling block. These transactions occurred on the following dates:

August 14th: €210

August 15th: €40

September 12th: €180

October 1st: €20

I have attempted to resolve these issues by contacting the casino multiple times, but they have not responded to my emails. I even reached out via their live chat, only to have the chat closed and subsequently find myself blocked from messaging them. This lack of communication is highly concerning.

In addition, I attempted to contact Boom Line B.V. and Targabet Ltd., the companies behind the casino, but have not received any response or contact details for further escalation. I have now been forced to take the matter to regulatory authorities, including Curacao eGaming, and I am pursuing a chargeback for fraud due to the use of masked MCC codes.

I request that Casino Guru investigate this matter and assist in ensuring that Gangsta Casino is held accountable for their actions. I would appreciate your help in escalating this issue to the appropriate regulatory bodies and providing guidance on further steps to resolve the situation.

Thank you for your attention to this matter.

Sincerely,

Dear tharm,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Could you please forward me the account closure requests you sent to the casino? Kindly include the casino's responses as well. My email address is veronika.f@casino.guru.

Regarding the various merchant names, it is the practice of many online casinos to use different names for transactions related to their business. This ensures that your financial institution does not identify the transaction as a gambling-related activity.

Have you received any response from your bank regarding the chargeback requests? Please note that requesting a chargeback may cause problems if you decide to play at any online casino in the future since casinos generally consider chargeback requests as fraud.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika,

Thank you for your response. I will not be contacting you directly via email and wish to keep all correspondence public.

Gangsta Casino has engaged in fraudulent practices by deliberately misclassifying Merchant Category Codes (MCCs) to bypass gambling blocks and misrepresent transactions to financial institutions. This is a clear violation of Visa's regulations and industry compliance standards.

MCC masking is illegal and considered fraudulent for the following reasons:

Violation of Payment Network Rules – Payment providers such as Visa explicitly prohibit the misclassification of MCCs, as it deceives both customers and financial institutions.

Regulatory Non-Compliance – Incorrect MCC usage results in non-compliance with financial regulations, potentially leading to fines and legal action.

Fraudulent Misrepresentation – Using misleading MCCs prevents banks and payment providers from properly identifying gambling transactions, which directly impacts responsible gambling measures.

Gangsta Casino knowingly targeted me after my multiple self-exclusions, sending promotional emails once my account was reopened, despite my clear history of problem gambling. Their platform does not offer a built-in option for permanent self-exclusion, only actioned manually via email.

Additionally, they have failed to respond to any of my direct emails regarding these fraudulent transactions. Their lack of response, combined with their MCC masking tactics, demonstrates a clear attempt to circumvent financial regulations.

If my deposits are not refunded, I will proceed with a chargeback through my bank. I have already made my financial institution aware of the issue and will be sharing Gangsta Casino’s admission that they manipulate MCC codes.

I expect a prompt resolution to this matter.

Best regards,

Dear player and Guru administration

Account of the player was closed by decision of the player on 01 october 2024 , and we closed it in timeframe of 8 hours with (Our tech department by rules have 24 hours on answer) and closed the account due "Problem of gaming" and this is Gambling Addiction

Also , our tech department received the information about your transaction information few days ago and prepared the answer that was sent to the email occas***es@hotmail.com today

So please check it out and answer as soon as you receive it

With respect , Gangsta casino

Dear Casino Guru and Gangsta Casino,

I want to clarify that I have not received any emails from Gangsta Casino. I have checked all my email folders, including spam and junk, and there is no communication from your team. If an email was truly sent, I request that you provide proof of delivery or resend it here for transparency.

Additionally, my complaint is not solely about account closure but about the fraudulent misclassification of Merchant Category Codes (MCCs) to bypass gambling blocks. This is a violation of Visa regulations and industry standards. I have also raised concerns about your failure to respond to my previous emails and your targeted marketing practices after multiple self-exclusions.

Until this matter is properly addressed, I will proceed with my chargeback request and report your actions to the relevant authorities. I look forward to a genuine resolution.

Best regards,

Account of player was closed by his decision in the normal frame time of answering on the blocking request.

Also we have terms and conditions that is telling that if u know and understand that u have problem with gambling - u shouldnt make account or tell us about that in time in order not to loose money. We cant know about that upfront , so your account was closed by all rules of our casino and u received the letter of closed account just in time

With respect ,Gangsta casino

Dear Casino Guru and Gangsta Casino,

I appreciate the response, but I have not received any email from Gangsta Casino. I have checked all folders, including spam and junk, and there is no record of any message. The screenshot provided does not confirm that an email was sent or delivered. If an email was genuinely sent, I request that Gangsta Casino forward the original message again or reply to one of the various emails I sent to you. Alternatively as I have previously requested you can post the contents her for transparency.

Additionally, Gangsta Casino has ignored multiple emails from me and has blocked me from using live chat, making it impossible to communicate directly. This lack of transparency is concerning.

Regarding my account closure, while I had a history of self-exclusion, I was not self-excluded at the time of these deposits. However, Gangsta Casino repeatedly targeted me with emails encouraging me to return, despite knowing I had a gambling issue. Furthermore, my deposits were processed using incorrect merchant category codes (MCCs) to bypass gambling restrictions, which violates Visa rules.

If a full refund is not issued, I will be proceeding with a chargeback and have already informed my bank, providing all relevant documentation—including Gangsta Casino’s own admission that different merchant names were used to avoid detection as gambling transactions.

I expect full transparency and a proper response.

Best regards.

Dear Casino Guru and Gangsta Casino,

The screenshot provided does not confirm that an email was successfully sent or delivered. It only shows a summary, not the actual content or proof of delivery. I have checked all my email folders, including spam and junk, and I have not received any message from Gangsta Casino.

Given the ongoing lack of response via email and live chat, I request that Gangsta Casino:

1. Resend the full email, ensuring it is properly delivered.

2. Provide actual proof of delivery, such as a message-tracking log.

Until I receive a proper response, I will continue pursuing this issue through Casino Guru, my bank, and regulatory channels.

Best regards.

Email just came in from Gansta Casino

I will include a screen shot for transparency but the text is as follows

"Good day, we received your request.

We are gangsta. casino gaming platform and providing online services

according to our Terms and Conditions.Regarding your request, we

recommend to contact your payment provider and solve the case with the

disputable transaction."

Also this is my response for transparency

Dear Gangsta Casino,

Your response is entirely inadequate and does not address the serious issues raised.

1. MCC Code Masking & Visa Violations – It is illegal under Visa’s regulations to misclassify transactions to bypass gambling restrictions. Your own representative on Casino Guru admitted that you use different merchant names to avoid detection by financial institutions. This is a clear breach of financial regulations and gaming compliance.

2. Failure to Respond & Blocked Communication – You ignored multiple emails, and when I tried to contact live chat, I was blocked. This lack of transparency and refusal to engage is unacceptable for a licensed operator.

3. Regulatory Action – I have already reported your practices to relevant authorities and will escalate this matter further if a resolution is not provided.

Since you have refused to properly address my concerns, I will proceed with a chargeback through my bank, providing all supporting evidence, including your admission of MCC masking. I am also pursuing this through Casino Guru, regulatory bodies, and relevant payment providers.

You have one final opportunity to resolve this matter amicably by issuing a full refund for the disputed transactions (€450). Failure to do so will result in further action against your platform.

I expect a proper response, not a generic dismissal.

Sincerely,

Dear Gangsta Casino Representative,

Thank you for reaching out to us and providing a detailed explanation of the player's case. We appreciate your cooperation.

Dear tharm,

Could you please confirm whether you were able to reopen your account after October 1, when you initially informed the casino about your gambling addiction? Additionally, have you made any deposits after this date? If so, please forward me the screenshots, emails and other relevant evidence at veronika.f@casino.guru.

Regarding the merchant category codes, as I previously mentioned, this matter falls outside our scope of resolution. Please note that we can assist players in obtaining refunds for lost deposits only if they informed the casino of their gambling problem and the casino failed to close their account accordingly. If you do not have evidence that the casino allowed you to continue playing after requesting permanent self-exclusion, we regret that we will not be able to assist you further.

Additionally, please be aware that requesting a chargeback is generally viewed as fraudulent by online casinos. If you decide to use other platforms in the future, this could result in potential issues, including withheld payouts.

Thank you for your cooperation.

Dear Casino Guru Support,

Thank you for reviewing my complaint against Boom Line B.V. (Gangsta Casino). However, I would like to challenge your stance that their license transition is not an issue and provide further clarification on key regulatory concerns that impact this case.

1. Transactions Processed with Incorrect MCC Codes

The core issue of my complaint is that Boom Line B.V. deliberately misused MCC (Merchant Category Codes) to bypass banking restrictions on gambling transactions.

This is a direct violation of financial regulations and responsible gambling policies, regardless of whether their Curaçao license was in transition.

Such practices are deceptive and raise serious compliance concerns under payment processing rules.

2. Licensing Irregularities

Boom Line B.V. operated under Antillephone sub-license 8048/JAZ2022-019, which, following the introduction of Curaçao’s new regulatory framework in December 2024, became invalid unless transitioned into a direct license.

They only submitted their license application on January 31, 2025, meaning they were likely operating without a valid Curaçao license for at least a month.

This raises questions about whether they had the legal standing to process transactions during that period.

3. Failure to Respond to Complaints

The casino has ignored multiple attempts to resolve this matter directly.

Curaçao’s new licensing rules emphasize increased player protection and accountability, yet Boom Line B.V. has failed to engage in any resolution process.

A refusal to acknowledge complaints raises further doubts about their commitment to compliance and fair business practices.

4. Action Taken

I have already contacted the Curaçao Gaming Control Board (GCB) regarding this issue and provided them with all relevant correspondence.

Additionally, I have shared all communications with my bank to initiate a chargeback due to the fraudulent practices employed by Gangsta Casino.

Request for Further Review

Given the above concerns, I request that Casino Guru reassess the complaint with these factors in mind. The misuse of MCC codes alone is a severe issue, and when combined with the lack of regulatory compliance and failure to respond to disputes, it creates a strong case for intervention.

I appreciate your time in reviewing this further and look forward to your response.

Best regards,

Dear tharm,

Thank you for your response. I understand your concerns but I regret to inform you that we are unable to proceed further with your complaint.

As I previously mentioned, we can only assist in cases where players have informed the casino about their gambling problem and the casino has failed to close the account as requested. In your case, there is no conclusive evidence that the casino continued to allow you to play after you requested permanent self-exclusion. Without this evidence, we cannot move forward with your claim for a refund of your deposits.

Regarding your concerns about the licensing status of Boom Line B.V. and the alleged use of incorrect MCC codes, these matters fall outside the scope of our platform's resolution process. We do not handle disputes related to payment processing rules or licensing issues directly. We recommend that you continue to pursue these matters with the relevant regulatory authorities, such as the Curaçao Gaming Control Board, as you have already done.

Additionally, as previously stated, requesting a chargeback is often seen as fraudulent by online casinos, and this may cause complications with future payouts from other casinos.

While I understand that this is not the outcome you were hoping for, we hope this clarifies our position on the matter. Thank you for your understanding, and should you have any further issues with other casinos, feel free to reach out to us.

Best regards,

Veronika