Gamblezen Casino - Hráč stále dostává žádosti o ověření, přestože má ověřený účet.

Hello, even though the account is verified, they still send an email asking me to verify the account

Hej trots att kontot är verifieard så skickar dom ett mail där dom vill att jag verifierar kontot

Dear mdarowiche1978,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Gamblezen Casino.

Could you please specify which additional documents the casino requests from you to verify your account?

Could you please advise which of your identity documents have already been verified?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, after I explained that there are no such documents in Sweden, they approved the account. But unfortunately, a new problem has appeared, I have been waiting for a withdrawal of SEK 10,000, they say that finance has a lot to do now?

Hej efter jag förklarade att i sverige finns inga såna dokument så godkände dom kontot . Men tyvärr så har nytt problem dykt upp jag har väntad uttag på 10000kr de säger att finance har mkt göra nu ?

No money sent

First of all, please keep in mind that we usually recommend the players wait up to 14 days for the winnings to appear in their bank account. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

Could you please advise why your account was closed by the casino? Have you received any more specific explanation?

they closed account without explanation but sent the money

de stängde konto utan förklaring men skickade pengarna

Do I understand correctly that you already received the winnings?

Can you please confirm if your balance was zero when the casino closed your account?

Dear mdarowiche1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.