RoyalGame Casino - všeobecná diskuze

I made a withdrawal and have been waiting for a response for about a week. They won't do anything, my withdrawal is still being processed, the support is no help either, they keep saying the same thing. I would be happy if you could help me!

Ich habe eine Auszahlung durchgeführt und warte mittlerweile seit zirka 1 Woche auf eine Rückmeldung. Es wird nichts unternehmen meine Auszahlung ist immer noch an Bearbeitung, der Support ist auch keine Hilfe sag immer wieder das gleiche. Ich würde mich freuen wenn sie mir helfen könnten !

I requested a withdrawal and met all the verification requirements as this was my first withdrawal.

Apparently my payout should be made in 3 days. It's been a week and the live chat keeps telling me that there might be a delay. But they can't tell me when the payout will come.

I need your help.

Ich habe eine Auszahlung beantragt und alle Voraussetzungen der Verfizierung erfüllt, da dies meine erste Auszahlung war.

Angeblich sollte meine Auszahlung dann in 3 Tagen erfolgen. Es ist schon eine Woche her und der live Chat sagt mir immer, dass es noch zu Verzögerung kommen kann. Man kann mir aber nicht sagen, wann die Auszahlung kommt.

Ich brauche eure Hilfe.

Concerning ROYALGAME ONLINE casino

Hi good afternoon !

I've already read a lot about the casino here.

Unfortunately only after I played.

I won too.

Now they don't want to pay out, or it hasn't been processed for 6 days...

Deposited with credit card, so no verification necessary, also appears in the account...

Betrifft ROYALGAME ONLINE casino

Hallo guten Tag !

habe hier schon einiges über das Casino gelesen.

Leider erst nachdem ich gespielt habe.

Habe auch gewonnen.

Nun wollen die nicht Auszahlen, bzw wird es nicht bearbeitet seit 6 Tagen...

Eingezahlt mit Kreditkarte, also keine Verifizieung notwendig steht auch im Konto...

As far as I can see, you are not the only player facing delayed payment in this casino. I fear that at this moment, the ball is still on the casino's side. Perhaps you can tell us whether they at least managed to verify your account.

Despite the fact that I understand this is a real pain, when it comes to slow withdrawals, our Resolution Center follows certain procedures, one of which is to secure 14 full days for any casino to resolve the matter on its own.

Due to its small size, the casino may be experiencing staffing shortages as a result of the volume of requests they are receiving. It would be reasonable to at least inform you of something so that we are not forced to make assumptions.

Let's be patient; we shall see what is about to happen.

Hi!

I'm afraid I have to tell you exactly the same thing I just said to the other player.

May I know how you found out the verification is not necessary, please? Shall I hope the support has been at least a bit supportive?

THIS IS HOW I FOUND IT OUT

And the support also confirmed it.

Kind regards

Gerhard

SO HABE ICH ES HERRAUSGEFUNDEN

Und auch der Support hat es bestätigt.

Mfg

Gerhard

It says I'm already verified, which I find very strange because I didn't have to show them any documents and they said they don't need to because my account is already verified?

Es heißt ich bin schon Verifiziert was ich sehr komisch finde weil ich nichts an Dokumente ihnen nachweisen musste und sie meinte sie haben es auch nicht nötig da mein Konto schon Verifiziert ist ?

Exactly the same for me

Bei mir genau das gleich

I would be interested to know what kind of license they have?????

Because they couldn't or didn't want to answer that. 😉😉

Wäre ich mal gespannt was für eine Lizenz die haben?????

Denn das konnten oder wollten sie mir nicht beantworten. 😉😉

I don't think so bro

Ich glaub gar keine bro

Yes, according to the screenshot it is not necessary I understand. Did you ask the casino why it takes over a week ? We give casinos 14 days to sort out everything around the withdrawal so hopefully they will be able to send it to you by then. 

In the meantime we will have to be patient and if nothing happens then we will contact the casino. 

I will keep my fingers crossed. 🤞

Hmm, that would be weird even to me if you didn't send them anything. If they said it wasn't necessary yet I would understand, but if they haven't received any documents and you are verified, I would consider it a mistake. Have you tried asking them how this is possible when you have not supplied them with anything? 

This is the license I see in our review. Did you noticed it too ? Looks little bit sketchy when they have unverifiable one and it's also Philippines. 😕

I've asked a few times how it's possible that I'm verified without having sent any loan documents. But yes, they kept saying "According to the system, you are verified" so I find it weird in general. I'm worried about my money, this casino site is driving me crazy, I don't recommend it to anyone, I hope I just get my money, nothing more. Please help me

Ich hab schon paar mal Nachgefragt wie das sein kann das Ich Verifiziert bin ohne keine Leih Dokumente geschickt zu habe. Aber ja sie meinten immer wieder „Laut dem System sind sie Verifiziert" also finde ich es allgemein Komisch. Ich habe Angst um mein Geld diese Casino Seite macht mich Verrückt ich empfehle es keine Menschen weiter ich Hoffe das ich einfach nur mein Geld Bekomme mehr nicht. Bitte Hilft mir

This is where the deposits end up.

Supposedly partners.

https://www.buton.com/

Dort landen die Einzahlungen.

Angeblich Partner.

https://www.buton.com/

Perhaps they don't think it's necessary and that's why they're telling you so far that you're "verified". We'll see, maybe they'll ask for documents. 

As far as the withdrawal and you not feeling good, I'm not surprised. But we give casinos 14 days as mentioned in the complaint you filed. If the casino fails to send you the money, then we will contact them, so I guess it won't be necessary. 

If anything changes, be sure to let us know. 

Hmm, did you let support know what happens when your money ends up there ? Have you ever played in a casino like this ? 

Update:

100 euros, the smallest amount paid out, of course.😂😂

But it was immediately in the account (at least something)

180 canceled for some reason 😂😂😂😂

Update:

100 Euro den kleinsten Betrag natürlich ausgezahlt.😂😂

War aber sofort am Konto (wenigstens was)

180 aus irgendwelchen Gründen storniert 😂😂😂😂

1st and last time.

In the beginning they let you win and then, you know.

My tip: leave at least 1 euro in the account so you can't close it.

These are partners, I think it's ok...lg

1. und letztes mal.

Am Anfang lassen sie dich gewinnen und dann,das weiss man doch.

Mein Tipp,mind. 1 Euro am Konto lassen,so können Sie es nicht schließen.

Das sind Partner, finde ich ok...lg