Fight Club Casino - Hráč zažil technickou závadu.

Hi this is my chat history and I have proof

playing game win $29 dollars game freeZes row

screenshot taken

refresh game

screenshot taken now showing I lost that bet with no win

spike to help desk no assistance at all

Dear Shurmey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru? Could you please clarify if any promotional offer has been active at the time of the technical issue?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Sure

Hello Shurmey,

Could you please advise which game is your issue related to since you've forwarded screenshots of the blackjack game together with slots.

If I understood correctly and these two screenshots should show the issue, please try to forward them in better quality.

Thank you very much in advance.

Okay will do just the two pokie games

Perfect. I'll be waiting for the screenshots patiently.

Did you receive them

Screenshots from the player:

Thank you very much, Shurmey, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Lady Hammer Casino to join us and help us resolve the player's issue.

Told you this is the worst I submitted anew complaint which relates to this complaint

Hello Shurmey,

I am sorry for the delay.

If I understood you correctly, you were not credited with a win of 29 AUD?

Looking forward to your reply.

Kind regards,

LadyHammer Casino

Additional response from the player:

"I usually okay winstorm my favourite game and it’s also the game with the most glitches causes me to lose my winnings and will lag like I am on dial up speeds with this server I have lost hundreds if not thousands to this scam server if this helps one person then so be it made so many complaints in the past to them all with the same generic response as a case for bad luck ... well they can get f***** robbing me the way they f***** have find it so odd that my balance is at a clean $230 okay then. Don’t you find it odd in the next subsequent 40- 50 games the server slows again and then this happens The. 40 subsequent spins the win just stops and barely making a buck at all wait let me rephrase ...Not even close to a f***** cent win for a game it is not statistically possible to lose earning nothing zero zilch with so many rounds on a slot machine .normally always the case u would win something the is lower than the wagered bet e.g. someone bets 1 dollar a spin and wins like 15 cents ... but in this case it’s just not bad luck it’s ducking rigged shit and I’ve had enough"

Dear Shurmey,

I would like to ask you to respond directly here into this complaint instead of submitting a new one and do not use any swear words, otherwise we will be forced to reject the complaint. I would like to ask you why are the screenshots taken from a different devices. Also please respond to the casino corespondingly.

Thank you in advance.

Dear Shurmey,

We haven't hear from you in a while. Please note, if you won't respond within the next 7 days, the complaint will be rejected.

I’m sorry for my rant earlier ... I’m just concerned with blackjack they saying I have lost but clearly I won it is in the email I sent u

I used my iPhone safari app and also chrome app hence different browsers

Dear Lady Hammer Casino,

Could you please confirm if you were aware of this issue or do you have any log proving if the issue occured or not?

Dear Shurmey and Casino Guru Team,

First of all, I would like to apologize for any inconvenience caused.

I have carefully looked into your issue. As far as I can see, you contacted our support 3 times with a request to check the results of bets.

The first request was to check the results of a bet in Blackjack 6 by the provider LuckyStreak. According to the game provider's information, your bets were successfully finished. Your winnings were manually credited to your balance of 300.0 AUD from the casino side on March 5.

The second request was to check the results of a bet in Blackjack 3 by the provider LuckyStreak. Based on the provider's response due to problem with the network connection, 80 AUD were manually credited to your balance from the casino side on March 16th. 

The third request was to check the results of a bet in slot Winstorm. The provider responded that the amount of the bet was not taken from the player's balance. The bet was not placed.

Since we value you as our regular player and understand your expectations, the winnings of 28.4 AUD in slot Winstorm were manually credited to your account from our side on March 19th.

I would kindly remind that our support team works around the clock and you have the opportunity to contact your personal manager for any question.

Based on the information provided, please let us know if there is anything else we can help with. We would be happy to answer all of them!

Thank you for your understanding and have a great day ahead!

Kind regards,

LadyHammer Casino

Dear Shumrey,

Is this answer and solution satisfying for you from the casino? Is there anything else we can help you with?

Dear Shurmey,

We haven't receive any respond from you. Please note, if we won't get any answer within the next 7 days, the complaint will be rejected.

The complaint will now be rejected.