FgFox Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

Hello.

I registered 1 day ago at FgFox from Spain (searching for online casinos on Google and not knowing that FgFox excluded my country) and deposited €500 through my bank account.

After several unsuccessful attempts to deposit money in one of them, it accepts the €500, which is deducted from my bank account but NOT deposited into my casino account.

If the country of Spain is excluded, why did it let me register with my real IP without using any kind of VPN? Why don't they give a quick solution to the problem? And why are those €500 deducted from me but they are not reflected in said user account?

I have tried to verify myself but they do not verify my account, I do not want problems with the casino nor do I doubt that it is a fraud, but it is €500 that costs a lot to win and I just want my refund before having to get involved in legal issues and problems .

The conversations I've had via WhatsApp with the casino support have been kind, but I need to speed up and want to solve this problem.

Buenos días.

Me registre hace 1 día en FgFox desde España (buscando casinos online en Google y sin saber que FgFox excluía mi país) y ingresé 500€ a través de mi cuenta bancaria.

Después de varios intentos fallidos de depositar dinero en uno de ellos me acepta los 500€ que son descontados de mi cuenta bancaria pero NO depositados en mi cuenta de juego del casino.

Si el país de España está excluido, porque me dejó registrarme con mi IP real sin usar ningún tipo de VPN? Porque no dan una solución rápida al problema? Y porque se me descuentan esos 500€ pero no salen reflejados en dicha cuenta de usuario?

He intentado verificarme pero no me verifican la cuenta,no quiero problemas con el casino ni tampoco pongo en duda que sea un fraude,pero son 500€ que cuesta mucho ganarlos y solo quiero mi reembolso antes de tener que meter por medio temas judiciales y problemas.

Las conversaciones que he tenido por WhatsApp con el soporte del casino han sido amables,pero necesito agilización y ganas de solventar este problema.

Dear MartinSalas22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

The money was deposited in my gaming account, but now it's blocked and I'm waiting for the money to be refunded to my bank account, the casino we talked about on WhatsApp is kind and at the moment it's not logged in but I'm waiting...

El dinero se depositó en mi cuenta de juego,pero ahora está bloqueada y estoy a esperas de que me reembolsen el dinero a mi cuenta bancaria,el casino que hablamos por WhatsApp es amable y de momento no está ingresado pero estoy esperando..

Everything resolved, they have returned my money and they have shown me that they are trustworthy, I recommend the casino as long as you are from a country that is not excluded, they are very kind, I thought it was a scam casino when sending my money to an account in Cyprus who knows who it could be... but they are legal and I have received my money again since Spain is excluded.

Greetings and happy new year

Todo resuelto,me han devuelto el dinero y me han demostrado que son de confianza, recomiendo el casino siempre y cuando seas del país que no está excluido,son muy amables,pensaba que era un casino estafa al mandar mi dinero a una cuenta de Chipre que a saber de quién podía ser....pero son legales y he vuelto a recibir mi dinero al estar excluido España.

Un saludo y feliz año a todos

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, MartinSalas22, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru