ExciteWin Casino - Hráč požaduje vrácení peněz po sebevyloučení.

I have earlier been open with a gambling problem with Quickwin that is a sister company of Excitewin and got Self excluded from there. I did not know they were affiliated. Is There any chance to Get a refund?

Dear bmtollofsen,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please specify if you requested to be self-excluded from ExciteWin Casino directly? If you have not, I am afraid that we won't be able to help you retrieve your lost deposits, since the licensing authority does not require licensees to share information regarding self-exclusion of players across various brands.

Thank you for your understanding.

Best regards

Veronika

Dear bmtollofsen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.