Dozenspins Casino - Účet hráče byl uzavřen.

Hello gentlemen,

use: j ***

I hereby inform you that Dozen spins canceled my account without justification and returned 450 euros, of which 500 euros deposited and 162 euros in earnings, when I asked to withdraw my account they immediately canceled my account and returned 450 euros to me. shut up, I want justice and alert other potential customers, I await serious and honest clarifications.

Ola senhores,

usar: j***

Venho por este meio informar que a Dozen spins cancelou a minha conta sem justificação é devolveu 450 euros, dos quais 500 euros depositados e 162 euros de ganhos, quando solicitei o levantamento da minha conta cancelaram logo a minha conta e devolveram 450 euros para eu me calar, quero justiça e alertar outros possíveis cliente, aguardo esclarecimentos sérios e honestos.

Dear Joao,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The casino has the full right to close the player’s account as long as the funds will be paid out (or there is no balance left in the player’s account).

I am not sure I understand correctly how much money was on your balance before the casino closed your account. Was it €500? Would you be so kind and clarify it?

Additionally, could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Hello, I deposited 500 and had a profit of 162 € in total I had 662 euros in my account, out of nowhere they transferred 450 euros and blocked my account.

Ola, depositei 500 e estava com lucro de 162€ no total tinha na conta 662 euros, do nada fizeram transferência de 450 euros e bloquearam a minha conta.

Thank you very much, Jao for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Joao,

I’m sorry to hear about your negative experience. I will do my best to resolve your case as soon as possible.

I’d like to invite Dozen Spins Casino into this conversation.

Dear Dozen Spins Casino,

Can you please specify the reason for the player’s account closure, and the reason for only returning a part of his balance?

Dear Andrej Pauls,

A detailed check of the J*** game login was made by the project's security service.

As a result of the audit, a violation of paragraph 3.29 of the project rules was revealed:

3.29 Multiple bets combining different variants of the same event are prohibited if some results affect others. The administration has the right to declare such bids invalid and to block the customer's account. 

Player Joao have made numerous bets on basketball games, thus violating the betting rules.

According to the project regulations, all bets were canceled and the account was closed. 

The player was refunded all of his deposits minus an administrative fee for the transfer of funds, Including those deposits that the player lost earlier. 

This player is not allowed to bet on this site according to the rules of the project. 

Dear Andrej Pauls, if you need proof of a violation of this player's sports betting rules, please provide your e-mail address. Since this information is confidential. 

Conclusion of all this, the house gets along with those who have winnings, so my call to attention for those who are considering playing with their money in this house! Well, if you lose all right, but if you win, there's no place! And it is banned. Much lack of honesty!

Conclusão de tudo isto, a casa dá-se mal com quem tem ganhos, por isso a minha chamada de atenção para quem pondera jogar com o seu dinheiro nesta casa! Pois se perder tudo bem, mas se ganhar não tem lugar! E é banido. Muita falta de honestidade!

Dear Joao,

After a closer investigation, we’ve realized that this complaint is sports betting related. As you might know, our forum Casino.guru only deals with complaints regarding online casinos. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I can continue in communication with the casino on your behalf and try to get some more information, but at the same time, I’m forced to reject your complaint. If it’s convenient for you, we can continue our communication through e-mails. My e-mail address is andrej.p@casino.guru. Thank you very much for your understanding.