Dolly Casino - Hráč má potíže s výběrem výher.

I make withdrawal over one week ago. Casino say they wanna pending amount 72 hours before proceed it.

Yesterday i check again is it proceed and i see they change this orginal withdrawal day 28.12 to 4.1 so they can make pending again this 72 hours.

Not sure if they wanna pay winning at all.

Dear Jamethai65,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

I get withdrawal today, so you can close this case.

Just wanna warning other player this slow paying casino.

I close my account totally right after withdrawal.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jamethai65, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: Wishing you happy new year.