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Account blocked! I had 600 euros in my account and now they won't let me in! I've already sent an e-mail and they haven't replied! This is unbelievable! They haven't even given me an explanation! I've done nothing wrong!!!!! Please help me, this is not normal!!!

I just had this account, i bet normally, i am not understanding this decision !!!

Dear miguelmoreiric,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the screenshot of the message you see when you try logging into your account?

Could you kindly confirm if you passed the full KYC verification?

When exactly was your account blocked?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The account was blocked on 13/05 or 14/05, a withdrawal was rejected and from then on I was unable to access the account!

The money I had in the account was not through any bonus! It was my money that I put in!

Help me please!!!

A conta foi bloqueada no dia 13/05 ou 14/05, foi rejeitado um levantamento e a partir daí não consegui entrar mais na conta !

O dinheiro que eu tinha na conta não foi através de nenhum bónus ! Foi dinheiro meu que eu coloquei !

Ajudem-me por favor!!!

Could you please advise what games you played when you accumulated your most recent winnings?

Have you received any explanation as to why your withdrawal was rejected?

Have you contacted customer support about the issue with your account?

I didn't play any casino games, it was all sports betting.

I contacted them several times but they rarely respond! They say I violated the terms and conditions but they don't say what I did wrong! I did absolutely nothing wrong!

I get in touch constantly and they don't answer me!

Não joguei nenhum jogo de casino, foi tudo apostas desportivas.

Contactei-os várias vezes mas raramente respondem ! Dizem que eu violei os termos em condições mas não dizem o que fiz de errado ! Eu não fiz absolutamente nada de errado !

Entro em contacto constantemente e não me respondem !

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika