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I registered in this casino today15.03 2021, I paid 10euro, a total of 20 euros bonus, 1, free games are in bonus but not received, 2, with my money no game 3, casino have blocked my account in the same Day do not let me lodge

Ich hab mich heute15 03 2021 in diese Casino gemeldet, habe ich 10euro bezahlt , insgesamt mit bonus 20 euro, 1,freie Spiele sind in bonus aber nicht bekommen ,2 ,mit meine Geld geht keine spiel 3 ,Casino haben meine konto gesperrt in gleiche Tag lassen sich mich nicht Logen

Dear Viola,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds or your account was blocked right after depositing? Have you been prompted to submit personal documents for the account verification?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Viola,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Additional comments from the player:

"The problem is solved, I blocked my account myself after the complaint. So this casino is bad for me. Free games did not get the first deposit, bonus is only for live play, logging in does not just eat saying falsc"

Additional comments from the player:

"Dass Problem ist erledigt, Ich hab nach de Beschwerde selbst konto gesperrt.Also für mich ist diese Casino schlecht. Freie spiele habe nicht bekommen bei den erst einzahlung ,Bonus ist nur für Live spiel ,einloggen isst nicht einfach jedes mal sagen falsc"

As the player has closed her account, we ended up rejecting this case.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.