Cashed Casino - Zůstatek hráče byl zabaven.

Hello, while I was playing and my balance was €470, it was reset to zero, and they told me that the bonus I had received with my deposit had expired.

Γειά σας, ενώ έπαιζα και το υπόλοιπο μου ήταν 470€ με μηδένισαν και μου λένε ότι ελειξε το μπόνους που είχα πάρει στην κατάθεση

Dear tomylougs,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cashed Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share more details about the promotion you participated in?
• Could you please share a screenshot of your bonus history with the bonus information visible?
• Could you please share with me your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I made a deposit of €45 and got a €20 bonus, it seems clear, then while I was playing and I had reached €471 they reset me and told me that the bonus expired, how did the bonus that I got and am playing expire?? Please help me

εκανα κατάθεση 45€ και πήρα μπόνους 20€ φαίνεται καθαρά, μετά ενώ έπαιζα και είχα φτάσει 471 ευρώ με μηδένισαν και μου είπαν ότι έληξε το μπόνους,πώς έληξε το μπόνους το οποίο έχω πάρει και παίζω?? Παρακαλώ για την βοήθεια σας

I can't have any more photos from the bonus because they completely deleted it while it was active, which I managed to find after looking at the game history.

Δεν γίνεται να έχω άλλες φωτογραφίες από το μπόνους γιατί το διέγραψαν τελείως ενώ ήταν ενεργό, ότι κατάφερα να βρω μετά από το ιστορικό παιχνιδιού

They took away my €20 bonus and then sent me this after they cleared my account.

Το δικό μου μπόνους,τα 20€ το εξαφανισαν και μετά μου έστειλαν αυτό, αφού μηδένισαν το λογαριασμό μου

Dear tomylougs,

Thanks for your reply.

Did the casino acknowledge making a mistake and did the casino provide compensation or a different solution to your issue?

No, the casino did not acknowledge any error and reset my balance, no compensation.

Όχι το καζίνο δεν αναγνώρισε κανένα λάθος και μου μηδένισε το υπόλοιπο μου, καμία αποζημίωση.

Thank you very much, tomylougs, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you tomylougs for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Cashed Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Dear all,

Thank you for your patience!

Please be informed that the customer's bonus has been restored to its status at the moment of cancellation.

Please let us know if we can be of more help

Best regards,

Cashed team

Thank you for the response Cashed Casino representative.

Dear tomylougs, let us know if this resolves your issue or if you require any further assistance. Thank you!

Thank you very much Casino Guru, the issue was resolved after your intervention, may all your associates be well, thanks again!

Σας ευχαριστώ πολύ Casino Guru , το θέμα επιλύθηκε έπειτα από την παρέμβαση σας ,να είστε καλά όλοι οι συνεργάτες σάς, ευχαριστώ και πάλι!

Dear tomylougs,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Peter