CanPlay Casino - Hráč byl obviněn z porušení bonusových podmínek a jeho výhry byly zabaveny.

I deposited 50 and had some 13 dollar bonus activated that I was not aware of. I turned my 50 in to 6000 played for a few weeks everyday . I had 1764 left in my account while playing my account was cleared back to 50. I was told at this point I did not meet the bonus requirement because roulette doesn’t count. I had no idea I was playing under some bonus. They cleared my account and told me sorry. This is a scam if you don’t know your playing under a bonus. So basically I had the account up to 6000 and it’s all play money.??? Says who. I feel scammed big time

Dear Jamie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify, whether you’ve never activated any bonus yourself, or you just forgot that you had some bonus money left in your account?

Additionaly, could you please forward any relevant communication between you and the casino together with your game history to kristina.s@casino.guru?

I hope, we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Dear Jamie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.