Campeonbet Casino - Hráč má potíže s výběrem výhry.

Hello,

I've played many online casinos over the past few years, but never ran into as many issues and problems as with Campeonbet. Withdrawal was requested at the end of June - intitially attempted to withdraw with Interac - there were constantly errors "contact support". I contacted support via email after many many failed attempts at using the "live chat". A day or 2 later they told me I had to do a bank withdrawal. So I followed that. Prior to this I had already uploaded my ID as well as bank account information. Constant back and forth from various agents - one agent said no problem, my account is verified. Then another told me I had 2 pending withdrawals. Now they are requesting credit card information - I have no idea why as I did not deposit with a credit card, alas I did upload that documentation. Every time I think I am making progress there is another excuse or my information is passed to a different agent.

Dear Travis,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly that this was your first attempt at a withdrawal? Have you accumulated your winnings with or without an active bonus?

Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello,

Thank you for taking this on. I have forwarded you the relevant documentation. Yes, this was my first attempt at a withdrawal which began sometime aroune the 25th or 26th of June when I tried many times to withdraw via Interac. Eventually customer service got back to me akd informed me I had to use a bank withdrawal. To my knowledge there was not an active bonus.

Thank you

Travis

Thank you very much Travvy1985 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Travis,

I'm Nick and I'll be assisting you in your issue from now on. I would like to invite Campeonbet Casino to join us and help us resolve the player's issue.

Dear Travis,

The casino has contacted us and said that the payment should be processed today. It may however take some time to appear on your bank account. Please let us know when the money arrives.

From what I can see on my account, the payment has not been processed as it still can be cancelled. I was contacted July 14 by "risk payments" at Campeonbet asking again for a transit number and institution number. This information was already provided at the end of June, but I gave the information again. July 13th I was informed the payment would be issued within 48 hours. After 48 hours (July 16) I contacted support and was informed "the payment will be completed as soon as possible"....

The casino said to us that there were some verification documents missing and that's the reason of the delayed payment. I'll be contacting them again to explain the misunderstanding and will get back to you as soon as I find out something new about the withdrawal.

The payment via bank wire transfer was apparantly made on the 19th of July. As of 23 July at 16:00 it is not in my account. I contacted support to see if they could provide an update.

Today(24 July) they advised me it can take 2-9 days for the funds to arrive...so I will wait until the end of the month.

The funds were deposited in my account today. Thank you veru much for helping me navigate the issues I faced.

Dear Travis,

I'm happy to see that the funds have arrived. Please do not hesitate to contact us if you will come across any other trouble in the future again, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru