Bullsbet.io Casino - Hráč čelí problému s bonusovým sázením.

Well, I registered through the Casino Guru.

Using the code I copied from here, I used the 50 free spins upon registration. After using these spins, a small amount went to my account, which I used to meet the 40X rollover requirement. However, as I was playing and almost reaching the required amount, the Casino unexpectedly exited the game. When I reconnected and tried to play again, I could no longer access the three games that count towards the rollover. Moreover, my bonus balance is now zero. This is lack of empathy for their customers, and a casino of this caliber should not conduct business this way.

I sent messages, including screenshots. They responded via email once, but since then, they have not replied to my messages.

Bem, fiz o cadastro através do casino guru.

Com o cód que copiei aqui, usei as 50 Rodadas grátis de cadastro. Após usar essa rodadas, veio um pequeno valor pra minha conta, usa esse saldo para cumprir o rollover de 40X só que jogando jogando, cheguei a esse valor, e do nada o Casino saia do jogo, a ir ligava novamente, e jogava, depois disso não consigo acesso os 3 jogos permitido para cumprir o rollover, e o saldo de bônus está zeradoooooo. Isso e uma falta de empatia com o próximo, Casino desse padrão não deveria nem existe.

Mando msg, fotos de print. No e-mail, responderam alguma vez e dela pra cá mando msg e não responde mais.

Hello greennabet777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bullsbet.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Could you please forward the mentioned communication and your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick and Greennabet777

Nick one of our representatives will be sharing within the day evidence that the dispute is unjustified.

The customer support has responded promptly to numerous email exchanges assisting the player, as well as suggesting possible methods to try to troubleshoot the problem which evidently was caused by the players device/connection.

To conclude the player resolved the issue and wagered the pending bonus balance.

Dear greennabet777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.