Bull Casino - Hráč čelí opožděnému výběru a problémům s účtem.

casino asking me for rigorous amount of documents for the past two months. i have provided every single thing they asked for. the casino takes extremely long to reply to my emails, purposely delaying the withdrawal process.

here is what the casino asked from me so far :

• picture of Id
• selfie with id
• proof of mifinity wallet account
• mifnity transaction history
• my personal bank statements for the past 6 months
• my other bank statements for the past 5 months

now they are lying about the requests they are asking. they claim to have asked my for a screenshot of ALL of my bank transactions from my bank for the past 6 months, that would take hours and hours to do. not only did they never asked such a thing, it is equivalent to the bank statement they asked me to submit in the first place.

other than that they take over 2 weeks to reply at times and so far ive been very compliant with them but now they are outright lying as a way not to pay me out . ive attached the screenshot of the lie as well.

Hello buitragobenedicto2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bull Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• How many different payment methods did you use to deposit and did you send verification documents for all of them?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

the verification process started on december 28th

my ID , selfie with id, PROOF OF ADDRESS and proof of payement have been verified. 

i used one payement method only and i sent verification documents to prove it yes. 

the last time we communicated was on febuary 19th. the last thing we talked about is the lie they said about not accepting the bank statements i sent which THEY specifically asked for and not giving me a reason why. then they proceed to lie about requesting something they said they requested in the past but never did and ask for a screen shot of ALL bank transaction since october which is essentially the same thing as the bank statements i provided. and itll take me hours to do such a request anyways. it makes no sense. 

Thank you buitragobenedicto2 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello buitragobenedicto2,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Bull Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear buitragobenedicto2,

I will now try to contact the casino outside this thread.

Could you please confirm that the situation remains unchanged, or have you received your withdrawal already?

Thank you in advance.

Respectfully,

Romi

the situation remains unchanged

thank you

Dear buitragobenedicto2,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi