Boomerang Casino - Problém s vkladem hráče bez odpovědi podpory.

I deposited 25 euros via card at Boomerang Casino and received an error message, but the amount has been deducted from my bank account. I've contacted support but have not received any response.

He depositado mediante tarjeta 25 euros en boomerang casino y me ha dado error el deposito pero se me ha descontado de mi cuenta bancaria. He hablado con soporte pero no me han dado ninguna respuesta

Dear Jesus5988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Could you please share a screenshot of the transaction in your deposit history in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hello, I contacted support and they told me that the deposit was rejected by my payment provider. I sent him the screenshot of the charge on my account and he gave me no response or solution. It was the second deposit I made, the first of 50 euros with the same card didn't give me any problems

Hola, me comuniqué con soporte y me dijo que el depósito había resultado rechazado por mi proveedor de pagos. Le mandé la captura de pantalla del cargo en mi cuenta y no me dio respuesta ni solución. Fue el segundo depósito que realizaba, el primero de 50 euros con la misma tarjeta no me dio ningún problema

I fully understand your frustration, Jesus5988.

Please note it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 21 days to allow one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your funds. Thank you in advance for your patience and understanding.

Dear Jesus5988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.