BonusBet Casino - Ověření hráče je zpožděno.

On 10.5 I have put in the first documents, since then the withdrawal has been canceled 2 times because they required more documents. I have sent the documents and they have been approved. They promised to process the withdrawal within 48 hours and this did not happen. More than 48 hours have passed

10.5 olen laittanut ensimmäiset dokumentit, sen jälkeen on 2 kertaa peruutettu nosto koska vaativat lisää dokumentteja. Olen lähettänyt dokumentit ja ne on hyväksytty. Lupasivat käsitellä noston 48 tunnin kuluessa ja näin ei tapahtunut. On kulunut yli 48 tuntia

Hello marikarantanen4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BonusBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hey. Processing began on 10 May 2023. 2x ID card, 2x personal photo, invoice showing my address, my bank account, my bank card. Everything is accepted

Hei. 10.5.2023 alkoi käsittely. 2x henkilötodistus, 2x oma kuva, lasku josta näkyy osoite, pankki tilini, pankki korttini. Kaikki on hyväksytty

Hello marikarantanen4,

As mentioned above, the withdrawal may take up to 14 days so please let us know once it will take longer so we can try to intervene.

Dear marikarantanen4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.