BluVegas Casino - Hráč se snaží dokončit ověření účtu.

Hello, everyone,

I've been waiting for my pending payouts for over a week now. I've already put several thousand euros into it.

I was asked several times for private documents (ID, residence permit, proof of address, wage statements, bank statements, etc.) I submitted everything successfully. Now they want more and more bank statements and that really affects my privacy.

Whenever I submit a document, the next document is requested after 1-2 days.

I just want to get my payout and stop playing there! Could you please give me additional help?

Thank you

Hallo zusammen, 

ich warte nun seit über einer Woche auf meine ausstehenden Auszahlungen. Ich habe bereits mehrere von tausend euro rein gesteckt.

ich wurde etliche male nach privaten Dokumenten (Ausweis, Wohnsitzbescheid, adressnachweiss, Lohn Abrechnungen, Kontoauszüge etc. Gefragt) ich habe alles erfolgreich abgegeben. Nun wollen sie immer mehr Kontoauszüge und das trifft mir extrem in die Privatsphäre.

Immer wenn ich ein Dokument einreiche, wird nach 1-2 Tagen das nächste Dokument angefordert.

Ich möchte einfach meine Auszahlung erhalten und dort nicht mehr spielen! Können sie mir bitte weiterhelfen?

danke

Dear sculli31,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Do I understand correctly that your winnings were accumulated with No Deposit, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

so it's like this:

I put several thousand euros into the casino and hardly paid anything out. When I finally won something and wanted to cash it out, they dragged out the verification process and kept asking for more (which is okay too)

NOW they have blocked me to protect me, I can no longer access my account and the money has still not been paid to me!! This is absolutely cheeky! Why aren't the players protected in advance?

What should I do now??

please help me this is absolutely below the belt and a cheek

Hallo,

also es ist so:

ich habe mehrere tausend € in das casino rein gesteckt, und habe kaum was ausgezahlt. Als ich endlich was gewonnen habe und das auszahlen wollte haben sie den Verifizierungsprozess in die länge gezogen und wollten immer mehr (was ja auch in Ordnung ist)

NUN haben sie mich aber gesperrt um mich zu schützen, ich komme nicht mehr in mein account und das geld wurde mir immernoch nicht ausbezahlt!! Das ist absolut frech! Wieso werden nicht im voraus schon die Spieler geschützt??

was soll ich jetzt machen??

bitte helfen sie mir das ist absolut unter der Gürtellinie und eine Frechheit

Thank you, sculli31, for your reply. Have you been informed what specifically seems to be a problem in verifying your account? Do I understand correctly that your winnings were accumulated with No Deposit, please?

Dear sculli31,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.