Bizzo Casino - Hráčský účet byl uzavřen kvůli vkladu třetí strany.

I won 600 and since 04:00 am today I'm fighting with the support team about my payout. And now they have decided that they will block my account and not pay out anything because I deposited the money through the mobile phone that runs through my mother but I use nasty number and the cell phone and not you or you can then pay it out to my mother's account you don't care and don't let all the money disappear!!! What can I do, I'm sure I won't let this scam sit on me!!!!

Ich Habe 600 Gewonnen u d seit heute 04:00 Frühe schlage ich mich mit den Support Team rum wegen meiner Auszahlung. Und jetzt haben sie entschieden das sie mein Konto Sperren und nichts Auszahlen weil ich das Geld über den Mobilfunk eingezahlt Habe der über meiner Mutter läuft aber ich benutze fiese nummer und das Handy und nicht sie oder sie können es dan auf das konto meiner mutter auszahlen ist dich egal und nicht das ganze geld verschwinden lassen!!! Was kann ich da tun ich lasse das sicher nicht auf mir sitzen diesem Betrug!!!!

Dear petarsacirovic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that the vast majority of casinos don’t accept deposits from 3rd parties. The depositor must always use the payment method issued in his name. I checked the casino's T&Cs and I found this:

"Bizzo Casino does not accept third-party payments. You must make deposits only from a bank account, or using VISA/MasterCard bank cards, payment systems Skrill/NETELLER, or other payment methods registered in your own name. If we determine during the security checks that you have violated this condition, then your winnings will be confiscated and the original deposit will be returned to the owner of the payment account; BizzoCasino also is not responsible for the lost funds deposited from third party accounts."

Unfortunately, you have breached one of the main anti-money laundering rules. Casino proceeded correctly by voiding your winnings for this reason and I’m afraid it is an irreversible process. If there is anything else, I could help you with, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding.

Best regards,

Kristina

Dear petarsacirovic,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.