Bizzo Casino - Hráč se snaží dokončit ověření účtu.

This casino has been making a lot of mistakes with me since the beginning, at the beginning I created the account and they constantly forget to add the bonuses and make them spend money again when the mistake is theirs and they don't admit it, I decided to see if I really paid for the money that I put into this casino nothing compares to the miserable €40 that I try to raise, they keep asking for a document that has already been sent and accepted 2x and they keep asking, it's a house that should be closed because not even the customer support is efficient, when When asked about the document being accepted, they say they used it for another purpose, which makes no sense if they are asking me for proof of address, they say they use it for bank proof when that document had already been accepted.

A lot of inconsistency should be closed and like the guru they shouldn't promote these types of casinos.

Este casino vêm desde o início a cometer muitos erros comigo, no início criei a conta e constante esquecem se de adicionar os bônus e fazem voltar a gastar dinheiro quando o erro é deles e não o admitem, decidi ver se realmente pagava visto o dinheiro que meti para esse casino nada se compara com os miseráveis 40€ que tento levantar , contínuam a pedir um documento que já foi enviado e aceite 2x e continuam a pedir , é uma casa que devia ser fechada porque nem no apoio ao cliente são eficientes, quando questionados sobre o documento ser aceite dizem que usaram para outra finalidade, o que não faz sentido se me estão a pedir o comprovativo de morada dizem que usam para comprovativo bancário quando esse documento já tinha sido aceite.

Muita falta de coerência devia estar fechados e como o guru não deveriam promover estes tipos de casinos.

Dear rubenguedes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I sent the document for proof of address that was the request, the document was accepted when I asked why the withdrawal had not yet been accepted. The website itself says that it can be a document issued by the bank to prove the address, taking away that the account had already been verified and your support had told me that the account was verified

Enviei o documento para comprovação de morada que era o pedido , o documento foi aceite quando questionei o porque ainda não ter sido aceite o levantamento responderam que o documento foi aceite para comprovativo bancário , quando não foi para isso que pediram . O próprio site diz que pode ser um documento emitido pelo banco para comprovar a morada , tirando que a conta já tinha sido dada como verificada e do vosso apoio tinha me dito que estava a conta verificada

I don't see why they accept the documents and then say it's for something that wasn't even requested

Não vejo o porquê de aceitarem os documentos e depois dizerem que é para algo que nem era o solicitado

I came to update the situation and it was resolved successfully.

Venho dar um update a situação e foi resolvida com sucesso .

Awesome news, rubenguedes. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.