Bizzo Casino - Hráč se snaží dokončit ověření účtu.

The document verification is a weird one. I have accounts at different casinos on line. This is the second casino that asked for the following;

"In order to proceed with your withdrawal, please upload proof of the last deposit - a screenshot of the bank transaction on which we can see the amount deposited, date and time of the transaction, and bank account number with the owner's name. Also, please upload a screenshot of a bank account with the chequing number and holder's name visible"

So how I understand this statement is one screen shot of my bank statement that is 9 pages long with over 200 transactions. My name and address is printed at the top of the document. So just imagine me trying to get everything they are asking for in one screen shot with all of that showing.

So I did try to cut and clip everything from my on line banking account on my laptop. My name, the line with the transaction, even the e transfer confirmation I sent with the email request to make the withdrawal from the said casino.

Of course that got rejected because it was an edited document and it was the only way that I could get the proof that I made the deposit.

I think and believe the disconnection here is that the agents on line that represent that said casino do not understand the way other countries conduct banking statements with transactions. Every country is totally different.

My main thing here is that in Canada for my bank they do not show the time of the transaction coming from the bank account just the Amount, but on the confirmation of the E transfer it has a confirmation number which Im sure has the time the money was deposited in their system at the casino. If they would only just check that confirmation number.

This issue has an easy resolution.

They asked to see my address so I posted my bank statement with both of my accounts that I use that also has my address at the top. I took a screen shot of the line of the transaction which with my bank doesn't show the time.

In Canada bank statements get printed every 30 days so in my situation my transaction was June 24th 2022. My bank statement gets printed from the 7th to the 7th which means My June statement starts on May 7th and goes to June 7th. Now seeing as thats how the statement is printed If I already stated that a statement for the month could have over 200 transactions and my name is printed on the top of the page with my address how do they expect someone to take a screen shot with the transaction, the time, with your name showing?

I think all casinos on line should educate themselves on the way bank statements and transactions are shown in different countries. If you have someones passport and a bank statement showing the accounts and then if u need further info ask for a screen shot of the e transfer and check the confirmation number in the system to see if it matches. Nope instead I have to call my bank and prepare a special document thats not edited that shows the transaction with my name and time in one screen shot.

I think if online casinos around the world dont understand that process and dont understand the way the banks print statements in different countries do not allow people that are gonna face these issues make deposits.

Lets see what happens next. I'll keep u guys updated.

Dear Jay1981007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the deposit method seems to be the only obstacle standing between you and your winnings? Has the casino approved the rest of your documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I got pissed off and made bets and told them to close my account. These Casinos that are asking that we get that specific documentation should be posted on the site or sent in an email to any Canadian or American playing at these types of casinos that are requesting that document.

The only way we can get that documentation is if we go to the branch and request it and its like the more we tell the agents this they do not care.

When speaking with my bank even they said thats stupid. They already have the screen shot of the e transfer and my name and address with my bank account number on my bank statement and the line with the transaction.

This is why people on this thread are complaining because when they win its problems to take their winnings lol. Anyways it was a terrible casino and I'll never go back there to gamble again.

You can close this thread and help someone else who could be in the same situation as me.

Sadly, since you have played/lost your winnings, we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.