Bizzo Casino - Hráč se snaží dokončit ověření účtu.

Trying to withdrawal my winnings ,I have spent hours uploading documents which once seen by the pay out Dept some respond by approving the document and then others don't approve it,so then I upload more I have given them about 20 documents verifying my account yet there still not processing my withdrawal. I highly recommend staying away from this casino as all u get is the run around ,they have no problem taking your deposit ,but I have been having nothing but issues with them for almost 2 days now.

STAY AWAY

Dear Karen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes.i have given them all the documents that they requested,yet they tell me there irrelevant..I sent u copies of what I sent them

You can forward any supporting evidence or relevant communication to petronela.k@casino.guru.

I forwarded document to you.

Thank you very much, Karen, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Karen,

I looked at your complaint and will do my best to help you. I would like to invite Bizzo Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Hello,

Please clarify the player's email so we can identify the account and investigate the case.

Hello,

Sorry for the delay, as we can see, the player's account was verified and the cashout was approved.

After a few unsuccessful attempts, the player uploaded the requested proof of the deposit, which was the reason for the delay.

Thank you.

Funny thing is the same documents that they didn't approve they later approved - I still would not recommend this casino and am closing my account.

Thank u

Dear Karen,

can I consider this complaint as resolved, please?

Dear Karen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.