BitReels Casino - Vklad hráče nebyl připsán.

I have made payment in usdt of around 160 but they tell it has not reached them. I have shared the screenshot of the actual transaction and Bitcoin address also. Kindly assist

Dear cyhurg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

The casino contacted me telling i had sent to wrong asset while I have ample proof that I had sent to the address and details they mentioned in thier site how can I get my money back

Dear cyhurg,

Can you please forward us the payment confirmation together with the address the money is supposed to be sent to?

Please send it to nikolas.b@casino.guru.

Dear cyhurg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.