Bitdreams Casino - Výběr hráče byl zpožděn.

I have been waiting for my payout for more than a month. After being requested more than 10 times to submit the verification documents, they were finally approved. It is 2 weeks after and Bitdreams have still not made payment of my winnings. No reasons being given. My withdrawl keeps getting cancelled, with no reason given by Bitdreams. The support is extremely poor. All I want is to be paid.

Dear wendzmaree,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before?  Do I understand correctly that your account was marked as verified 2 weeks ago?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My 1st withdrawal. No bonus used. Account verified. My withdrawal has been cancelled 4 times now, again this morning. No response from bitdreams as to why they cancel my withdrawal

Thank you for assisting, I have received my payout. This would not have happened without your help which is much appreciated. Bitdreams casino should be blacklisted.

Awesome news, wendzmaree. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.