Bitdreams Casino - Hráč se snaží dokončit ověření účtu.

Bitdreams refuses my account verification even though I have uploaded documents like bank statements etc.

A document with the transfer is required, where IBAN, account owner can be seen and I did that, but it was still rejected.

After contacting "support" several times, I always received an automatically generated answer and, to be honest, I'm desperate

Bitdreams verweigert meine Konto-Verifizierung, obwohl ich Dokumente wie Kontoauszüge usw. hochgeladen haben.

Gefordert wird ein Dokument mit der Überweisung, wo IBAN, Kontobesitzer zu sehen sind und das habe ich erfüllt, trotzdem wird es abgelehnt.

Nach mehrmaligem Kontaktieren des "Supports" habe ich jedes Mal eine automatisch generierte Antwort erhalten und ich bin ehrlich gesagt am Verzweifeln

Dear MaxBane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear MaxBane,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.