Betswap Casino - Hráčský účet byl uzavřen.

Hi,

My Betswap Username is Subratavai

My Registered email is [hidden by Casino Guru]

I had an active account Balance of more then 100,000 INR in my Betswap account, All of a sudden my account was blocked or closed by Betswap without notifying me.

I have not claimed any kind of Bonus/Offers from the company.

I and my family member do not hold any multiple account with the company.

I have reached out for help on the Live chat support and also asked to inform me whether they are going to return me back my funds or not But i have not received any response from them on my email regarding My available funds which has still not been returned by the Betswap Company.

As i am have been helpless and tried all support options online, I now hope Askgamblers platform helps me get back my hard earned funds atleast from the Online casino company.

I would like to thank you for your prompt attention to this matter.

Sincerely,

[name hidden by Casino Guru]

Dear Betswapp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide answers to the following questions?

• Have you contacted customer support via email to ask about the reason why your account was blocked?
• What types of games did you play? Were they slots, live casino games, sports betting?
• Have you passed the full KYC verification?
• Have you made any successful withdrawals from this casino before?
• Does anyone else from your household or using the same IP also have an account in this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Veronika,

* Yes,I have contacted Live chat customer support but they did not answer or reply me back on time.

* I have played all kind of games on casino games

* Yes, I have passed the full KYC verification after signing up aswell.

* Yes I have made sucessfull deposits & withdrawals from the casino before several times.

* No, there is no one from my household using the same IP, there is no one using or having an account in this casino.

Could you please specify if you used any VPN or IP-masking software to access the casino website?

Dear Veronika,

Not at all,

Why would i use such softwares tell me ?

I have not made use of any promotional offers or bonuses from the casino, What is the need for me to use such softwares ?

Thank you very much, Betswapp, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Betswapp! Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem. I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Hello, Betswapp,

We have been contacted by the casino and they have explained that you have created two accounts, one in your friend's name and acknowledged it on the livechat. This is not something we approve of or consider fair, therefore, I must reject your complaint.