Betstro Casino - Hráč se snaží vybrat své peníze.

cannot withdraw the money. They do not respond to email or chat.

kan inte ta ut pengarna. De svarar inte på mail eller chat.

Hello Ccc11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstro Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I collected my winnings with real money. Haven't taken any bonus. They take forever to get hold of.

Jag samlade min vinst med riktiga pengar. Har inte tagit någon bonus. De tar en evighet att få tag på.

Still haven't received any help. They keep complicating my verification. I authenticated myself with bank ID when I deposited money. They require me to upload pdf files with iban and Swift no.

Har fortfarande inte fått någon hjälp. De fortsätter komplicera min verifiering. Jag legitimerade mig med bank id när jag satte in pengar. De kräver att jag ska ladda upp pdf filer med iban och Swift nr.

Can you please advise how long have been the verification ongoing? Which documents have been already approved?

Dear Ccc11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They have not responded to my last email. Still waiting for word

De har inte svarat på mitt senaste mail. Väntar fortfarande på besked

have submitted all documents 📄

har skickat in alla dokument 📄

Since when is the verification ongoing and which documents have been approved?

Dear Ccc11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.