Bets Amigo Casino - Odstoupení hráče bylo zamítnuto kvůli nejasným podmínkám.

Hi, I did deposit 100 euro with 100% deposit. All my 10 100 euro bets did win. later I did 2 bets of 200 without bonus( 1 loss). After I try to cash out they send me that withdrawal profit is canceled and dump just all the terms but not specific. I know how to read terms before a play for 7 years but LCS limited bookies advertise in Netherlands without licence for it and take your winnings. They first let you send all kinf of documewnts even after being verified, then they delay withdrawal for 5 days and if you don't blow your winings they call it fraud and send you all the terms without being specific. I knoiw I don't break bonus terms and but they have vague rules you can accuse everyone with. LCS limited bookies are criminal. they have stolenb more from me then all oither bookies in 7 years before. They claim I don't know how to play a bonus ore other bets when I do it for 7 years. I think not saying which term I did break is a strategy. Only Betrnflix told me after I ask a lot and it is false.

Dear Davido180,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Bets Amigo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Please confirm if your complaint is related to a casino game/slot game or if it is connected to sports betting. Additionally, can you confirm if you have completed the KYC verification process? Finally, kindly provide me with the name or link to the bonus you activated and specify the type of bonus you received.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I am KYC verified and it was sportbetting with this bonus:https://betsamigo.com/promotions?modal=WyJwcm9tb3Rpb25zIiwiMCJd

I did place 10 bets of 100 euro with odds minimal 1.5 and bonus was completed. Without the bonus I did place 2 bets of 200 euro and then I did try to withdraw.

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika