BetMaximus Casino - Pro hráče pokračuje zpoždění výplaty.

hello

I've been waiting for my winnings to be cashed out for over two months now...

At first, the verification process was very drawn out. Once I finally managed to complete it, I submitted another request for payout and nothing has happened for weeks...

The support team even congratulated me on my winnings and assured that they would expedite the payout, but still nothing.

regards

hallo

warte jetzt seit über zwei Monaten auf die Gewinnauszahlung...

erst war der verifizierungsprozess sehr langwierig. diesen endlich erfolgreich bewältigt erneute Auszahlungsanfrage gesendet und jetzt passiert seid Wochen nichts...

support hat mir sogar zu meinem gewinn gratuliert und versichert die Auszahlung schnellstens vorzunehmen aber nichts

gruss

Dear Mophet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino regarding your cashout? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

No successful payout has been made yet.

It may be that bonuses were played with at some point, but if so, then all bonus conditions were met.

KYC verification was also successful and a verification deposit was made.

hallo

noch keine erfolgreiche Auszahlung vorgenommen.

kann sein das mal mit Boni gespielt wurde aber wenn dann wurden alle Bonusbedingungen erfüllt.

ebenso kyc Verifizierung erfolgreich und auch eine verifizierungseinzahlung vorgenommen.

Hello Mophet & Tomas,

I have reviewed your claim and I see that you have a pending withdrawal request placed earlier today for EUR 400. Once you place a withdrawal request it can take from a few hours to a maximum of 5 business days for review.

I see that you previously had other withdrawal requests which you cancelled before the 5 day time frame expired.

Please keep in mind that if you cancel a request and place it again it will go at the back of the queue and the 5 business days timeframe will also reset.

With appreciation,

Nadia I.

Thanks both parties for the reply.

Dear Mophet,

Is there any withdrawal request pending in your account currently?

Could you please share a screenshot of your cashout history?

Hello

First of all, thank you.

also to both parties...

if there was no such cooperation through a service like casinoguru

playing online casino would be a very frustrating affair.

so thanks

�

hallo

zunächst danke.

ebenfalls an beide Parteien...

wenn es solch eine Zusammenarbeit durch einen service wie casinoguru nicht gäbe

wäre das online casino spielen eine sehr frustrierende Angelegenheit.

also danke

�

Thank you for the reply and the sentiment, Mophet.

Has the casino processed your withdrawal request? Has the money reached your bank account?

Please let me know.

Dear Mophet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello. I actually received the payout...😀 so thank you very much for your efforts and to the casino for the cooperation...

👍👍👍

Hallo. Tatsächlich habe ich die Auszahlung erhalten…😀 also besten Dank für euren Einsatz und dem Casino für die Kooperation…

👍👍👍

Dear Mophet,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and BetMaximus Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru