BetiBet Casino - Hráč má potíže s ověřením účtu.

I le be in Germany.

Betibet rejects my verification documents. I submitted both documents. However, the payment contribution would be canceled again.

Attached you will find the documents I submitted.

Ich lebe in Deutschland.

Betibet lehnt meine Verfizierungsdokumente ab. Beide Unterlagen habe ich eingerreicht. Dennoch würde der Auszahlungsbeitrag wieder storniert.

Im Anhang finden Sie Unterlagen die ich eingereicht habe.

Dear Klaus91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly.

Did the casino inform you they rejected both of the documents you sent them? When did you submit the documents to the casino and when exactly did you request a withdrawal from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Now I've verified myself.

Now the casino writes me the following:

Apparently I have to keep playing in order for a payout to be possible.

Jetzt habe ich mich verifiziert.

Nun schreibt mir das Casino folgendes:

Ich muss angeblich weiter spielen damit eine Auszahlung möglich ist.

Thank you for the update.

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x, but you can find casinos with even higher wagering requirements for deposited money. I would recommend contacting the casino and following the instructions. Alternatively, if you don’t wish to complete the wagering requirements, inquire about more information regarding the cost of transaction processing. 

Please let me know about any further developments, or if you need any further assistance.

I have done it. Now the payout is here. Thanks

Ich hsbe es getan. Nun ist die Auszahlung da. Danke

Dear Klaus91,

I'm glad to hear that you received your payout. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru