Betcoin.ag Casino - Odstoupení hráče bylo zadrženo.

After I deposited 4 ltc and earn only 0.9 ltc cause their limits were very very low,they never payed me, in meantime closed my account, didn't answer on mail, on chat after 3-4 times they said that their security team decided to close my account and confiscate money cause of suspicious activity.

They do not even pay me my deposit.

Dear Mijomir,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

I registered for around 15-20 days ago, after very low limits, something like 0.2 ltc per bet, i decided to withdraw, since than passed for more than 7 days and never get money, and also they closed my account. I was on chat 2-3 times they just said to send mail and they will answer me, I didnt get any reply from them on mail, 3rd or 4th time on chat thir support agent said that they closed my account cause of suspicious activity, don't know what activity, if suspicios activitis are public picks from telegram than I am suspicious 😀.

I played in play 1 or 2 games. One of them was Brasil low league and 2nd one was sometbing like 0.1 ltc on tenis, very suspicios 😀

Thank you very much, Mijomir, for your reply. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

@Petronela, we do not show specific evidence publicly to abusive players, but we have emailed proof of payment, as well as proof of this player violating the following terms of service.

7.1 Each player can create only one personal user account. There can be no more than 1 account created per household. Creating multiple user accounts will lead to termination of the accounts. All betting accounts you try to open may be blocked or closed and any bets may be voided. Depending on the severity of the case Betcoin.ag holds the right to withhold or take any funds deposited to pay for damages and/or the prevention of future misconduct.

10.2 If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players, development of strategies aimed at unfaithful winnings, arbitrage betting, use of forking services, use of surebet or valuebet services, fraudulent actions against other online casinos or payment providers, chargeback procedures with a credit card or denial of some payments made, other types of cheating, providing incorrect information about personal data during registration or is known to have gone bankrupt in the country of his residence, the Company reserves the right to terminate the user account and suspend all payouts to the player.

We take all disputes seriously, and even though this would not normally be dealt with by Casino Guru, as it is not a casino dispute, it is important to us that people who see this complaint are aware Betcoin has not and will not do wrong by any legitimate player.

This reply is just automatic to all players.

I never had any other account on this bookies, why should anyone wanted new account on this bookie if limits are something like 10$ per bet. Why should I open new account on this bookie?

Thank you, Betcoin.ag Casino team, for your reply and clarificaton.

Thank you very much, Mojimir, too. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.