Ahoj,
Zaregistroval jsem se a ověřil svůj účet v kasinu. Původně to bylo zamítnuto kvůli nejasným dokumentům. Následně jsem znovu odeslal své dokumenty a můj profil byl ověřen. Poté jsem obdržel e-mail s nabídkou prvního 200% bonusu, takže jsem provedl vklad 50,00 BGN s podmínkou, že bonus a vklad budou vsazeny 20krát. Tuto podmínku jsem splnil a vyhrál 500 BGN. Když jsem však požádal o výběr, byl jsem zamítnut, protože podle nich mám na své IP adrese jiný účet, což není pravda. Pokračoval jsem ve hře a nakonec jsem vyhrál celkem 1500,00 BGN, které jsem také požadoval za výběr. Napsal jsem kasinu, zda by mohl být tento údajný „jiný účet" smazán a komu patří, protože mám pouze jeden účet. Hledám pomoc s tímto problémem.
Hello,
I registered and verified my account in the casino. Initially, it was denied due to unclear documents. Subsequently, I resubmitted my documents and my profile was verified. I then received an email offering a first time 200% bonus, so I made a deposit of 50.00 BGN, with a condition that the bonus and deposit be wagered 20 times. I fulfilled this condition and won 500 BGN. However, when I requested a withdrawal, I was denied because, according to them, I have another account on my IP address, which isn't true. I continued playing and ultimately won a total of 1500.00 BGN, which I also requested for withdrawal. I wrote to the casino asking if this alleged 'other account' could be deleted and who it belongs to, as I only have one account. I'm looking for assistance with this issue.
Здравейте,
Направих си регистрация и верификация на профила ми в казиното, първо ми беше отказана заради неясни документи, в последствие изпратих отново докуменитите и профилът ми беше верифициран. След това имах имейл с предложение за първи бонус 200% и направих депозит от 50,00 лв. с условия за превъртане на бонуса и депозита 20 пъти. Превъртях ги и спечелих 500 лв. Заявих теглене и получих отказ че имам друг профил на моя IP адрес, а дрг профил няма. След това играх пак и спечелих общо 1500,00 лв. които заявих за теглене. Писах на казиното дали може да бъде премахнат този профил и кой е, защото няма друг профил освен моя. Моля за съдействие
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