Abo Casino - Výběr hráče je zpožděn kvůli ověření platební metody.

Dear Casino Guru Team, 

I have the problem with the casino that my withdrawal of €1,000 has not been processed since 3 April. According to the support team, my Mifinity account verification documents still need to be checked. I uploaded all the required documents on 1 April and they have all been checked, as I can see from the green tick in the upload area. So no more documents are missing, which was also confirmed to me by the chat support. I already had a payout there in February, but by credit card. My address details etc. are therefore verified. So I'm wondering what the problem is here. A payout can sometimes take a little longer, but they should be able to explain to me why the verification of the payment method is not progressing. As I had €3,000 at the beginning and cancelled the payouts several times, I think the point here is to wait until I have gambled away the last €1,000, which is not going to happen. I requested my last withdrawal on 3 April and have not cancelled it again. 

It would be nice if you could help me. 

Thank you

Dear Rfx1991,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good evening, Rfx1991 and Veronika!

We sincerely apologize for the inconvenience you have experienced with your withdrawal. We apologize for any confusion regarding the verification of your Mifinity account documents. It seems that the screenshot provided before was not correct.  That is why the confirmation process took so long.

Today the correct document has been uploaded. It was approved by the Security Department and the withdrawal request has been processed accordingly.

Now we are just waiting for the confirmation that the funds were credited to the player's account.

Best regards, 

Abo Casino team.

Hello, the money has arrived in my bank account. Today I received a message that the wrong screenshots were uploaded by me. I don't understand why these screenshots were previously confirmed as correct and given a green tick. I also don't understand why it takes 10 days to find out that the screenshots don't meet the requirements. Anyway, I received the money. The case can be closed. 

Thanks to Casino Guru Team

Dear Rfx1991 and Abo Casino representative,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru