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Good afternoon,

I have my withdrawal pending since the 26/04th, the funds have already left my game wallet, but the casino does not complete my withdrawal of funds that should have been made a few days ago according to the term of the site.

Please I just want to withdraw my funds from the site so I can continue using it.

Help me!

Boa tarde,

Estou com minha retirada pendente desde o dia 26/04, os fundos já saíram da minha carteira do jogo, porém o casino não faz a conclusão da minha retirada de fundos que já era pra ter sido feita a alguns dias de acordo com o termo do site.

Por favor, só quero retirar os meus fundos do site para que eu possa continuar utilizando.

Me ajudem!

Hello leonardocoutinhorita,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thanks for the answer, my account was verified on the same day as the withdrawal request 04/26.

My winnings were made with real money.

Sorry, I didn't understand the 14 days, considering that under the terms described above, payment will be processed within 3 working days.

Olá Nick,

Obrigado pela resposta, a minha conta foi verificada no mesmo dia da solicitação de saque 26/04.

Os meus ganhos foram feitos com dinheiro real.

Perdão, não entendi os 14 dias, tendo em vista que nos termos esta descrito pagamento será processado em até 3 dias úteis.

Hello leonardocoutinhorita,

The 14 days is a recommended time frame, not given by the casino. As now this time frame has passed, can you please advise what is the status of the withdrawal? If it's still pending, we can try to intervene.

Nick, good night.

Payments have been made, thank you very much!

Nick, boa noite.

Os pagamentos foram feitos, muito obrigado!

Thank you leonardocoutinhorita for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick