7Slots Casino - Hráč se snaží dokončit ověření účtu.

I'm trying to withdraw what I won. but they keep stalling, I have already sent my documents several times for verification and they only return saying that it is not readable.

estou tentando retirar oque ganhei . mais eles ficam enrolando , ja mandei varias vezes meus documentos para verificaçao e eles so retornam falando que nao esta legivel.

Dear rafamm2011,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have already sent all documents 3 times. Last day 03/28/23. You do not inform which document is not readable

Ja mandei todos documentos 3 vezes .última dia 28/03/23.vcs nao informa qual documento nao esta legivel

Reorder the documents now

Mandeinde novo os documentos agora

They asked to send it again, I already sent it 4 times

Pediram para mandar de novo ja mandei 4 vezes

They asked again to send . sent again

Pediram de novo para mandar . Mandei de novo

Thank you very much for your reply, rafamm2011. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Very difficult to receive. They do everything to get you to give up.

Muita dificiladade para receber. Eles fazem de tudo para vc desistir.

Hello.

We check your status.

As we can see, you have not uploaded the photos as per the verification request.

Please consider the following tips:

• The photo must be of good quality, all information, texts and images in the documents must be visible and legible.
• The photo must not be inverted (reflected).

After uploading photos according to these tips, the verification procedure will be completed successfully as soon as possible.

Olá.

Verificamos a sua situação.

Como podemos ver, você não enviou as fotos de acordo com o pedido de verificação.

Por favor, considere as seguintes dicas:

• A foto deve ser de boa qualidade, todas as informações, textos e imagens nos documentos devem ser visíveis e legíveis.
• A foto não deve ser invertida (refletida).

Depois de carregar as fotos de acordo com estas dicas, o procedimento de verificação será concluído com sucesso o mais rápido possível.

Hello everyone,

Thank you both for your replies.

rafamm2011, please provide the required documents and inform us about any further developments. Thank you in advance.

Good morning . I sent it again and it's not possible that we can't see the documents, let's see now. I'm doing everything not to pay

Bom dia . Mandei de novo nao e possível que nao da para ver oa documentos vamos ver agora . Estao fazendo de tudo para nao pagar

I sent clear photos let's see now what's the excuse to pay

Mandei fotos nitidas vamos ver agora qual a desculpa para pagar

You're kidding me, they didn't accept it again, it's neglect

Esta de brincadeira comigo nao aceitaram de novo isso e um descaso

Thank you very much, rafamm2011, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Rafamm2011, could you, please, send me the last pack documents that you have sent for verification to the casino to my e-mail: pavel.k@casino.guru ?

I just emailed

Acabei de enviar no email

Their online support does not work

Suporte online deles nao funciona

Rafamm2011, hello, once more! I would like to ask you to send documents for the verification to the casino one more time. Please, make sure, that all is visible like it is requested by the casino, and face/documents/card are not cropped out from the photo. I hope it will help! If not, we will invite the casino to the discussion one more time and try to work this issue out.

Good morning. I sent again. But I don't think they want to pay. Because I'm doing everything not to pay

Bom dia. Mandei de novo. Mais acho que eles nao querem pagar mesmo . Pois estao fazendo de tudo para nao pagar

We will be trying our best!

I think they just have a maintenance of the website. Please, wait for the response regarding KYC and let me know, if it is accepted.

I sent the photos again and they refused again this is very difficult for them to pay. They are doing everything to not pay. I spoke to technical support yesterday, they said they would evaluate the documents again and they didn't accept it again. They are measuring my patience

Mandei de novo as fotos e recusaram de novo esta muito dificil para eles pagarem. Estao fazendo de tudo paea nao pagar . Falei no suporte tecnico ontem falaram que iam avaliar os documentos de novo e nao aceitaram de novo. Estao medindo minha paciencia

Very difficult they do everything for you not to withdraw.

Muito dificil eles fazem de tudo para vc nao retirar .

I can't wait the same story every day

Nao aguando mais todo dia a mesma história

7Slots Casino Team, please, could you explain to us, why player's photos keep being rejected?

Dear rafamm2011!

In order to successfully verify your account, you will need to provide a good quality photo of yourself with a document. Pay attention to such details:

• Photo text must be clearly legible
• The photograph must not be inverted (mirrored)
• There should be no glare or foreign objects on the document

We recommend that you take your picture with your smartphone's main camera or as close as possible to the lens (webcam if you have a laptop or PC).

Don't worry, your funds are in your account and will be available once you provide the documents for verification.

Caro rafamm2011!

Para verificar com sucesso a sua conta, terá de fornecer uma fotografia de boa qualidade de si próprio com um documento. Preste atenção a tais detalhes:

• O texto da fotografia deve ser claramente legível
• A fotografia não deve ser investida (espelhada)
• Não deve haver brilho ou objectos estranhos no documento

Recomendamos que tire a sua fotografia com a câmara principal do seu smartphone ou o mais perto possível da lente (webcam se tiver um computador portátil ou PC).

Não se preocupe, os seus fundos estão na sua conta e estarão disponíveis assim que fornecer os documentos para verificação.

7Slots Casino Team, thank you for your response! But is there a way of telling what exactly was wrong with the player's photos? You can also send the explanation to my e-mail: pavel.k@casino.guru .

Hi Paul!

We have just received complete information and hasten to inform you that the user has successfully passed the verification. Now we have to wait for his transaction request to be processed according to the rules of our service.

The main thing is not to cancel your payment yourself.

We are very glad that we helped you with your question!

Thank you, 7Slots Casino Team!

Rafamm2011, please, let me know when you will receive your withdrawal. I hope it will arrive as soon as possible!

I can't wait until now for anything to pay me. His online chat I can't talk. It is very difficult to receive

No aguardo ate agora nada de me pagar. Chat online dele nao consigo falar. Esta muito dificil receber

Last week successfully verified. And until now they haven't paid me

Semana passada verificaram com sucesso. E ate agora nao me pagaram

Rafamm2011, standard timer set by the casino for withdrawal of your size is 5 working days. Given that the withdrawal has been sent to you on last Thursday, 5 working days will elapse on Thursday this week, so I am suggesting to wait until this day. If there will be no progress, we will invite the casino to the discussion one more time. Also, maximum standard timeframe for withdrawals is 14 days, so, it may be required to wait a little longer.

I thank you for your patience and understanding!

Today has already given the 5 working days they asked me for.

Hoje ja deu os 5 dias uteis que me pediram.

Rafamm2011, account check is a standard procedure in almost all of the casinos, it is done to ensure that the player did not breach any terms while playing. Given, that you have recently finished KYC, it is only logical that the casino would check the account for possible violations. I am asking you for your patience and hope that you will receive your money very soon.

In reality, they don't want to pay.

Na real eles nao querem pagar mesmo

Good morning . I am very sad about this situation. Every day I call in the online chat. And always the same conversation to wait. I was asked for 48 hours, this has already passed and I called again today and I had no concrete answer so I had to wait

Bom dia . Estou muito triste com esta situação. Todo dia chamo na chat online. E sempre a mesma conversa pra aguardar . Me pediram 48horas isso ja passou e chamei hoje de novo e nao tive resposta concreta so para aguardar

Need help

Preciso de ajuda

7Slots Casino Team, are there any problems with the player's account? Is there any way to make the player's withdrawal faster?

Hello! We detected an abuse of the bonus balance in the Gates of Olympus game, which was possible as a result of exploiting a vulnerability on the site, leading to super profits and abnormally fast wagering of the bonus. For this reason, we have decided to refund your deposit amount and suspend your 7slots subscription.

Olá! Detectámos um abuso do saldo do bónus no jogo Gates of Olympus, que foi possível como resultado da exploração de uma vulnerabilidade no site, levando a super lucros e a apostas anormalmente rápidas do bónus. Por este motivo, decidimos reembolsar o valor do seu depósito e suspender a sua inscrição na 7slots.

7Slots Casino Team, could you, please, explain further, what is the exact abuse and how did player exploited the game? Also, it would be very helpful, if you could provide me with any proof of it. You can do so here, in this thread, or by e-mail: pavel.k@casino.guru.

Thank you!

They are doing everything not to pay. I just played and won and now they are talking about abuse. Abuse and what they are doing to me.

Eles estao fazendo de tudo pra nao pagar. So joguei e ganhei e agora estao falando em abuso . Abuso e oque eles estao fazendo comigo .

I didn't do anything wrong, I deposited money and played. I won now comes with this conversation that has some error. If I had lost what I deposited, I would not return it. But as I won, they are making excuses not to pay

Nao fiz nada de errado depositei dinheiro e joguei . Ganhei agora vem com esta conversa que tem algum erro. Se eu tivesse perdido o que depositei .nao ia devolver. Mais como ganhei estao arrumando desculpa para nao pagar

I will not accept this that I neglect

nao vou aceitar isso que descaso

If I had lost this money they would not return it. Just because I won they want to give me back

Se tivesse perdido este dinheiro eles nao ia devolver. So por que ganhei eles quer me devolver

I need to help .

Preciso de ajudar .

Hello, 7Slots Casino Team!

According to your Terms and Conditions: "8.14. Withdrawals of 1500 R$ - 7 499 R$ shall be paid into the customer's account within five days from the moment the request is submitted, excluding weekends and holidays."

Two weeks have passed since the withdrawal has been initiated. Please, note, that if the withdrawal will not be processed in the near future, we will close this complaint as unresolved, and the rating of the casino will be decreased.

absurd that besides not wanting to pay will block me

absurdo isso alem de nao querer pagar vai me bloquear

I am very sad about this situation. Because I put my money in this casino and now that I won I can't receive it. Injustice that. He comes to say that there was an error on his website and he does not want to pay. If I had lost they would not give me my money back

Estou muito triste com esta situação. Pois coloquei meu dinheiro este cassino e agora que ganhei nao consigo receber. Injustiça isso . Ele vem falar que teve erro no site dele e nao quer pagar . Se eu tivesse perdido eles nao iao me devolver meu dinheiro

Look at the absurdity. accusing me of diaper

Olha o absurdo . Me acusando de fralde

Guru I need your help they can't do this to me. Well, I didn't give anything away. I went through all the processors they asked for. Document verification. Wait more than 40 days to approve now they don't pay and they still accuse me

Guru preciso de ajuda de vcs eles nao podem fazer isso comigo . Pois nao frandei nada . Passei por todos os processor que eles pediram. Verificação de documentos. Esperar mais de 40 dias para aprovar agora eles nao pagam e ainda me acusam

7Slots Casino Team, please, provide us with a proof of player's violation. Otherwise, we cannot resolve or close this complaint.

Guru has another way to receive from them?? They are acting in bad faith.

Guru tem outra forma de receber deles?? Eles esta agindo de má fé

Rafamm2011, we are currently trying to contact them using connections we have. I thank you for your patience and hope that the issue will be resolved successfully.

We apologize for the inconvenience. In fact, it was not possible to create a withdrawal request for your deposit amount, because the last withdrawal request was frozen. We have canceled the old order for the time being. Now you can successfully withdraw your deposit amount. We appreciate your understanding and apologize for the delay.

As for any evidence of violation of the game rules by the player - successful identification (verification) does not affect the fact that the system has detected an attempt to take advantage of the system vulnerability on the site. Upon detection of these actions, it was decided to return the funds to the player, without the possibility of withdrawing the winnings dishonestly. We cannot provide complete statistics on player actions during gameplay, as this is confidential information that can also be used against our site and to circumvent security.

Pedimos desculpa pelo incómodo. De facto, não foi possível criar um pedido de levantamento para o montante do seu depósito, porque o último pedido de levantamento foi congelado. De momento, cancelámos o pedido antigo. Agora pode levantar o montante do seu depósito com sucesso. Agradecemos a sua compreensão e pedimos desculpa pelo atraso.

Quanto a qualquer prova de violação das regras do jogo por parte do jogador - a identificação bem sucedida (verificação), não afecta o facto de o sistema ter detectado uma tentativa de tirar partido da vulnerabilidade do sistema no sítio. Após a detecção destas acções, foi decidido devolver os fundos ao jogador, sem a possibilidade de levantar os ganhos de forma desonesta. Não podemos fornecer estatísticas completas sobre as acções dos jogadores durante o jogo, uma vez que se trata de informações confidenciais que também podem ser utilizadas contra o nosso sítio e para contornar a segurança.

That's a lot of bullshit. I was actually robbed. They don't have any proof. Because I didn't do anything for them to have proof. Now I lost my money I earned. very dirty this

Muita sacanagem isso . Fui robado na verdade . Eles nao tem provas nenhuma . Pois nao fiz nada para eles terem provas . Agora perdi meu dinheiro que ganhei . Muita sacanagen isso

There has to be some way to receive it because I'm feeling aggrieved

Tem que ter alguma forma de receber dele pois estou me sentindo lesado

Dishonest website.

Site desonesto.

This is how they tried to deceive me, saying that I was going to pay the 5000 in 27 installments of 175

Esta ai como eles tentaram me enganar falado que iai pagar os 5000 em 27 vezes de 175

guru help me

Guru me ajuda

They have no basis in their analysis, they simply decided not to pay and that's it.

Eles nao tem base nenhuma na analise deles simplesmente decidiram nao pagar e pronto

You are slandering me. Saying that I won dishonestly

Estao me caluniando . Falando que ganhei desonestamente

Guru help me. They can't do that

Guru me ajuda . Eles nao podem fazer isso

Rafamm2011, we are trying to get any information from them regarding alleged breach of terms, but they have refused to provide it so far. If they will not react until next Tuesday, we will close this complaint as unresolved and it will lower their rating. I would like to do something about this whole situation, but, unless the casino cooperates, it cannot be resolved.

I'm feeling hurt

Estou me sentindo prejudicado

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

For our part, we have provided a detailed response to the user personally, this information can not be made public in this discussion.
We are also in personal communication with Pavel and are assisting the investigation.

No detailed information, they just said that I violated more without any evidence. They just don't want to pay

Informação detalha nenhuma apenas falaram que eu violei mais sem provas nenhuma . Simplesmente nao querem pagar

The violation for them and that I won. They don't actually pay who wins

A violação pra eles e que ganhei . Eles na verdade nao pagam quem ganha

I am very angry about this situation. Because I didn't violate anything, I just deposited money and played. I won now they don't want to pay

Estou muito indignado com esta situação. Pois nao violei nada apenas depositei dinheiro e joguei. Ganhei agora nao querem pagar

S******** this.

S******** isso.

They don't have any evidence because I didn't violate anything.

Eles nao tem provas nenhuma pois nao violei nada .

Hello, rafamm2011. I am sad to say, but the 7Slots casino has provided evidence that is sufficient enough to say that you have made use of a bug using bonus play. So, I must reject your complaint. Casino rules are mostly extensive and hard to understand, but if they are not unfair according to our standards, we cannot consider that casino acted unfair. Therefore, they have the right to confiscate winnings, gained by you as a result of the bonus abuse. I hope for your understanding. If you have not received your deposit refund yet, I urge you to do it. I am sorry I could not be more of help.

Thank you for you your cooperation. Also, if you will run into any other problems with other casinos, do not hesitate to contact our Complaint Resolution Center.

I also would like to thank the casino for their cooperation!

Respectfully,

Pavel K

Casino Guru Team

Clown this. I didn't violate anything

Palhaçada isso . Nao violei nada

I'm going to pass the case on to my lawyer, let's see this evidence that they didn't show me anything. That's very unfair. It is easy for them to say that I violated. So I just deposited my money and won. How can I have violated the game . The platform is theirs. That's easy. How much player earns he comes with this rape talk. I've seen that there are several complaints about them in several places. Well, they are dishonest. And they don't pay. all blow

Vou passar o caso para meu advogado vamos ver estas provas que eles nao me mostraram nada . Muito injusto isso . Pra eles e facil falar que violei. Pois apenas depositei meu dinheiro e ganhei. Como posso ter violado o jogo . A plataforma e deles. Assim e facil . Quanto jogador ganha ele vem com esta conversa de violação. Ja vi que tem varias reclamações deles em varios lugares. Pois sao desonestos . E nao pagam . Tudo golpe