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Money not credited to casino

Dear salmansurat62, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

yes never credited to casino account but deducted from bank account

Thank you for your response. Have you contacted your payment provider to check the status of your payment? Has the bank confirmed whether the transaction was successful in reaching the recipient's account or if it was returned to you?

Also, please send me your deposit payslip and a screenshot of your transaction history from your casino account.

Please send me the screenshot of your deposit history or transaction history from your casino profile.

Thank you. Have you contacted the bank and requested the investigation of this transaction? I recommend that you wait a full month for the payment provider to investigate.

i talked to bank it was successfully done payment its not bank fault

Thank you sir for your reply. Please send me your bank statement in PDF format showing the transactions from 25 July up to today. My email address is veronika.l@casino.guru. Thank you for your cooperation.

Ok I will

Dear salmansurat62,

I have not received any email from you yet. Could you please check if you used the correct email address, veronika.l@casino.guru? Thank you for your cooperation.

I sent you July to 31st Aug

Thank you very much, salmansurat62, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear salmansurat62, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite 4raBet Casino representative to join this conversation. 

Dear 4raBet Casino, could you please provide more information about this case? 

Looking forward to your reply.

Dear Katarina,

According to our information, the balance has been credited to salmansurat62's account. Please salmansurat62, check your balance 

no there is no credited any balance

Dear 4raBet Casino, 

thanks for your message. Will you be able to share the screenshots of the salmansurat62's account balance, showing the withdrawals, please? Feel free to share them here or send them to my email katarina.d@casino.guru.

Looking forward to your reply.

Dear salmansurat62, 

will you be able to send us the bank statements where the withdrawal was supposed to be deposited, please? Please send those to katarina.d@casino.guru.

Looking forward to your reply.

Good afternoon!

At your request, the screenshot shows the data showing the withdrawal of salmansurat62

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

what does it mean i dont understand its just 300 inr very very low its 4$ usd why so much bother and i had already played more than 200$ usd

Dear salmansurat62, 

thanks for you message.

Do I understand correctly that the screenshot from your previous answer is the list of your deposit history, please?

Dear 4raBet Casino, 

thanks for your message and your email.

However, in the screenshot provided by you, there is a message saying "Was not sent" (Не было отправлено). Would you be able to explain what that means, please?