4raBet Casino - Hráčův účet byl zablokován z důvodu selhání ověření.

I my account has been blocked due to verification failed without any information.

Dear ketanpallavimeet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
• Do I understand correctly that INR200,000 (dispute value) is being held in your casino account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Thank you for the replying.

I am focusing on Betting games ( Aviator ) while my account was live.

Yes,INR 200,000 ( Dispute Value ) was in my account.

I accumulate my winnings without an active bonus.

For more information they asked me face verification only for account verification.

Please help me for the resolve the issue.

I have deposited INR 30000 which is too much for me.

As per response given by them i have violeted the rules of website ( I have been not verified ).

They asked me only for face verification which was done successfully as we as E-mail and Phone number verification.

I cant understand which verification left by me.

Thank you very much for your reply, ketanpallavimeet. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello Kristina,

I am posting here communication with Casino on telegram.

I write an Email to casino but i didn't get reply from them.

Only received reply as below.

Support

9:49 AM (7 hours ago)

to me

Your request (19597) has been received by 4rabet support team. Response time can take up to 24 hours. We are doing our best to reply you as soon as possible

To add additional details/screenshots, please reply to this email.

I was submitted My ID proof.

Pan card & Aadhar card

Hello Kristina,

I got an Email from 4Rabet.com on 5th April as below.

Hello Ketankumar Borad ,

Good News! Your profile, Ketankumar Borad, has been successfully unblocked, and you are now free to get back into the gaming action.

Feel free to log in and resume your activities. If you have any further questions or concerns, do not hesitate to contact us.

Sincerely, 4rabet team

But within 2 minutes i got another Email from 4Rabet.com as below.

Hello Ketankumar Borad ,

We hope this email reaches you properly. We regret to inform you that your profile, Ketankumar Borad, did not pass our automated verification and has been temporarily blocked.

For any questions or assistance, feel free to contact us.

Sincerely, 4rabet team

So your account was reopened and then closed again? Do I understand correctly that you currently don't have access to your casino account?

Yes, I don't have access to open my Casino account now.

As per last conversation with them on Telegram due to multiple accounts my accounts was blocked.

I don't have multiple accounts on 4Rabet Casino.

Please help me to unblock my account.

Thank you very much, ketanpallavimeet, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you ketanpallavimeet for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 4raBet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Good afternoon, honourable participants in the dispute.

This user has been blocked for violating the rules of our platform. Specifically for using a multi-account.

With respect,

4rabet team

Hello,

Thank you for replying.

I don't have multiple accounts.

If i have multiple accounts then why i got an E-mail your account has been verified and Your gaming account has been successfully replenished with 5000 INR. Now you can start playing and betting!

After deposit the amount i started bat on the platform and won and created 5 request for withdrawal money but not successful after 2 days i got reply your request not completed due to insufficient balance. while that time sufficient amount in the account.And suddenly i got an Email your account has been blocked due to verification failed.

This is not correct way to treat like this.

My request to Casino Guru team please look into the subject matter and help me to unblock my account and i can withdrawal my winning amount 200000 INR.

Regards,

Ketan B***

Thank you for the update 4raBet Casino. Would it be possible to provide any evidence of multiple accounts? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Good afternoon!

We send you proof that the player has violated our rules and used a multi account.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

Good morning,

This is not reasonable answer......

I never created multi accounts in 4Rabet Casino.

This is like cheating..

Good morning Peter,

Please look into this cause deeply and try to resolve it as I am very sure about I don't have any multiple accounts...

Thank you..

Dear ketanpallavimeet, I have requested additional clarification of the situation from the casino and am waiting for a response. I will update you about any further developments. Thank you for your patience during this time!

Hello Peter,

We have already send you proof that the player has violated our rules and used a multi account on your email, check it.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

Thank you for the update 4raBet Casino representative, I have reviewed the information that you have provided and requested additional clarification. I shall resend the email I have previously dispatched as a response to the evidence provided. Thank you in advance for your cooperation!

Dear ketanpallavimeet, I will update you about any further developments. Thank you for your patience during this time!

Good afternoon!

We send you proof that the player has violated our rules and used a multi account.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

Thank you for the clarification 4raBet Casino representative.

Dear ketanpallavimeet, the casino has provided me with undeniable evidence of multiple accounts. We believe the actions taken are justified and will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter