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I have been trying to make a withdrawal from this casino for several days. My documents all appear as verified, all of them.

First withdrawal attempt, they tell me by email that it cannot be done, to try another method. I try skrill. They also deny me without any explanation. Contact with the chat, they do not give me any solution. I want a solution to withdraw my money.

Llevo varios días intentando hacer una retirada de este casino. Mis documentos aparecen todos ya como verificados, todos.

Primer intento de retirada, me indican por correo que no se puede realizar, que pruebe otro método. Pruebo skrill. Me la deniegan también sin ninguna explicación. Contacto con el chat, no me dan ninguna solución. Quiero una solución para retirar mi dinero.

Dear Ganador100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Finally, they accepted another means of payment. Thank you

Finalmente , me aceptaron otro medio de pago. Gracias

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ganador100, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru