21bit Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

I made a deposit of $300 via neosurf voucher (x3 $100 vouchers). it still saying pending on my online account. Now I made the deposit at 1:32am aus time it's now 10:26am and still saying pending over 8 hours. I spoke with the casino support on several occasions and I'm not getting a straight answer I get told to upload the receipts I did that then they say it should be in soon then someone tells me 2 hours then a couple times they tell me they will get back to me via email I'm still waiting for the email then I get told another time then I get told 24 hours then I get told a few days. Where I have already spoke with Neosurf they told me what they had to do it's not that hard but why there jerking me around I don't know . U would think to that how long of a customer of them I am how often I played even if they had a problem u would think that out of the approx 10 people I've spoken to would at least offer something in the meantime for the inconvenience and to keep customers happy and have a good reputation nope not them they can't even get there story straight. But if you could help out it would be much appreciated I just hope they can get there story straight for you. Good Luck

Dear Shihab81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since you’ve already done that could you please advise if you received any confirmation that the payment has been processed successfully? Please, forward it to me together with all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Shihab81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.