21bets Casino - Hráč nemůže vrátit peníze z uzavřeného účtu.

Closed my account myself for safety reasons.

Account is full verified and 100€ deposit on it, ask to refund to my jettonwallet but no reactions or refund .

Hello TimothyP,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 21bets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Why exactly did you request to close your account? How long after your request did the casino close it? Do I understand it correctly that you just deposited there and now want to withdraw it?

When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi,

Reason for closure was self protecting and lack on service .

Full verified

1 March 24

Request to close 7 March 24

Refund asked 8 March there was still 100€ , and the day after one respond that they will look into account and after that nothing .

Krgs

Hello TimothyP,

Please forward your initial self-exclusion request which you sent to the casino to nikolas.b@casino.guru. Can you please clarify if the account is currently still open?

Also please keep in mind that such action takes up to 48 hours to be processed by the casino so any deposit made within that period is not their responsibility.

Dear TimothyP,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.