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Dear PauloSilva2775,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete the KYC (verification) process? Have you tried requesting manual e-mail verification?

I believe we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

My account was already verified until I started to withdraw money and they just blocked my account!

A minha conta estava ja toda verificada ate começar a levantar dinheiro e eles bloqueiam me a conta sem mais nem menos!

I've been talking to them by email since morning and they seem to like to make fun of people! They ask me to verify everything and anything else to verify that it is really me (the account owner) who is asking to recover the account and then when I send everything they say to wait and they will contact me from the correct department! And they haven't responded until now. I think it's a lack of respect and I wonder how the rating of this house is almost 7/10 but that's it.... Scam and I hope that no one else falls into the hands of these sons of bitches

Estou desde manha a falar com eles por email e parece que gostam de gozar com as pessoas! Pedem me a verificaçao de tudo e mais alguma coisa para verificar que sou realmente eu(o dono da conta) que esta a pedir para recuperar a conta e depois quando envio tudo dizem para aguardar que vao me contactar do departamento correto! E deixaram de responder ate agora. Acho uma falta de respeito e questiono me como é que o rating desta casa ta nos quase 7/10 mas pronto.... Burla e espero que ninguem mais caia na mao destes filhos da ********

And it seems that I'm not the only one suffering from this problem and they try to pretend that it was the customer who made a mistake in the registration 🙂 very smart!

E parece que nao sou o unico a sofrer com este problema e eles tentam fazer de conta que foi o cliente que se enganou no registo 🙂 muito espertos!

After telling them that I got in touch with casino guru and that I was going to share a video on youtube they fixed my account!!!

Bravo 20bet! 💪

Depois de lhes dizer que entrei em contacto com a casino guru e que ia partilhar um video no youtube eles la arranjaram a minha conta!!!

Bravo 20bet! 💪

Thank you, PauloSilva2775, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Everything is OK! The 20bet house refunded my account and paid my winnings!

Tudo ok! A casa 20bet devolveu me a conta e pagaram os meus ganhos!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, PauloSilva2775, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru