1x2 Masters Casino - Hráč nemůže vybrat své výhry.

Hello. How may I help you?

Christyman2519 03:19

Hello I think I need a manager I finally calmed down enough to discuss this

it took a week

Christyman2519 03:21

i had a withdraw set that I had won from my personal deposit ! After I had the pending withdraw I contacted the representative who told me I could play with 175 chip which I lost almost immediately

I had requested to be paid out 300 because that was 10x my deposit! The withdraw was rejected because I was told I had to win 360 if I wanted to cash out the max amount! So I said fuck it I’ll try!

Christyman2519 03:24

Well I got it up to 360, again this withdraw was created by my personal money! Well some idiot told me last week my withdraw was again rejected and somehow indicated that I hadn’t achieved play through which I had verified I had indeed achieved

I have no idea while I continue to get this horrible treatment!

Sofia Lauren? You there

Here we go! The customer service here isn’t stellar?

Sofy 03:26

I certainly comprehend the inconvenient experience you had to face. Kindly share the username, registered email id, phone number along with date of birth and your complete name so that I can assist you accordingly.

Christyman2519 03:27

Christyman2519 christyman2519@ymail.com6145576870

1/8/1978

Sofy 03:27

Thanks for sharing the details.

Christyman2519 03:27

Ryan Christy

Christyman2519 03:28

I’m not a happy camper , last week I blew a gasket!

I just don’t understand how you guys mix things up this bad?

Sofy 03:28

As I have checked with our records, the withdrawal request raised on 23/05/2020 was cancelled as the withdrawal conditions were not meet.

I request you to kindly wait for 5-9 minutes so that I can have deep check on it and get back to you.

Christyman2519 03:30

Right! Did you read why? Because I had 300 because they also took back the 60 bonus I needed to have won 360, instead of just processing it for 240 like normal people

the crazy thing is that I had it over 3k , the guy told me the most I could cash was 300 but failed to tell me I had to stop at 360 if I wanted to withdrawal the max amount

Why wouldn’t someone have reviewed this already knowing how angry I was with the casino?

I do appreciate you don’t get me wrong , it’s not you but geez you finally win then the crazy run around begins

Take your time

Dear Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand your problem correctly and I will need more information so we can offer better advise. Could you describe in more details what happened? Were your winnings confiscated?

Looking forward to hearing from you. Hopefully, we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Dear Ryan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

after I had used my money to win they gave me a bonus chip ! They being the casino folks! They applied it not me! My withdraw was already in a pending status!

well I had deposited $30 ! Even though I won $4000 I was maxed at 10x my deposit! So I played it down to $300.

the rejected my 300 withdraw because they told me I had to have 360 in my account to pay back the 60 coupon match bonus chip! They rejected it instead of approving $240! Well by that time I had already played that bonus chip and lost!

now they say My 300 is part of that bonus chip! Even though that withdraw was set up prior to me playing the chip! Again a chip they placed into my balance knowing I had a pending withdraw from

Ryan, thank you for your reply. Would you be so kind and send me your game history together with any relevant communication between you and the casino? My email address is kristina.s@casino.guru.

Do I just take a screenshot? I honestly appreciate you looking into this, I know it’s only 300 bucks but it’s the principal!

Christyman2519, basicly choose option which is better for you. I know that some casinos offer an option of exporting the game history in PDF or as an Excel sheet.

And regarding the communication - screenshots would be completely fine. You can post them here, if you like. If you have some email communication, you can forward it to my email address mentioned above (kristina.s@casino.guru).

I will be waiting for your reply.

And you are more than welcome, we are here to help 🙂

Dear Christyman2519,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.