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last week I deposited € 10 to try to play "aviator", I stopped when I got to € 35 and I decided to withdraw, after putting my data, the card data, it is still a week that I am still waiting for the money to come into the bank

settimana scorsa ho depositato 10€ per provare a giocare ad "aviator", mi sono fermato quando sono arrivato a 35€ e ho deciso di prelevare, dopo aver messo i miei dati, i dati della carta, è tutt’ora una settimana che sto ancora aspettando che entrino i soldi in banca

Dear nicololuk,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear nicololuk,

Have there been any developments since our last conversation, please? 

Dear nicololuk,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.