1win Casino - Požadavek hráče na výběr je zpožděn.

I have sent multiple emails, contacted support, and tried all the available methods on the platform to withdraw funds from my account.

To date, the casino has not offered me any solution; the withdrawal request simply remains pending and is never processed, even though my account has already been verified. I have a significant amount of money trapped on the platform and I feel like they will never allow me to withdraw it. Therefore, I urgently need your help to ensure this casino pays out my money.

He enviado múltiples correos electrónicos, me he contactado con soporte , y he intentado a través de todos los métodos disponibles en la plataforma realizar retiros de mi cuenta.

A la fecha el casino no me ofrece ninguna solución, simplemente la solicitud de retiro se queda en espera y nunca es procesada, mi cuenta ya ha sido verificada. Tengo un dinero considerable atrapado en la plataforma y siento que nunca me lo van a permitir retirar, por lo cual urgentemente necesito de su ayuda para que esta casa de apuestas pague mi dinero.

Dear Juan28,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

I must inform you that it has been more than 14 days since I registered, and I ended up losing all my money. It is necessary that all users in Colombia be warned about the 1win betting house, which has the following inconsistencies:

1. It does not have a valid concession contract with Coljuegos, which means that this betting house is not authorized to operate in Colombia and any transaction, advertising and collection of money from the public is illegal in Colombia.
2. Countless users in Colombia and in various countries had problems making their withdrawals, which reveals a shady environment with this platform and an evident illegal collection of public money.
3. The strategy of this bookmaker is to retain players' winnings as much as possible by preventing them from withdrawing so that they lose their money sooner or later.
4. When payments are made to the platform by credit card, the amount charged is less than the amount of money deducted from the card.

In conclusion, this platform is a very high risk for anyone who wants to register. For now, I will initiate the corresponding complaints before the competent authorities in my country.

Debo informar que ya han pasado más de 14 días de que hice el registro, finalmente terminé perdiendo todo mi dinero. Es necesario que para todos los usuarios en Colombia se ponga una voz de alerta frente a la casa de apuestas 1win, la cual tiene las siguientes inconsistencias:

1. No cuenta con un contrato de concesión válido con Coljuegos, lo que quiere decir que esta casa de apuestas no está habilitada para operar en Colombia y cualquier transacción, publicidad y captación de dinero del público es ilegal en Colombia.
2. Infinidades de usuarios tanto en Colombia como en diversos países presentaron inconvenientes para realizar sus retiros, lo cual deja ver un ambiente turbio con esta plataforma y una evidente captación ilegal de dineros de publico.
3. La estrategia de esta casa de apuestas es retener al máximo las ganancias de los jugadores impidiéndoles retirar para que pierdan tarde o temprano su dinero.
4. Cuando se realizan pagos a la plataforma por tarjeta de crédito el importe cargado es inferior al monto del dinero que descuentan de la tarjeta.

En conclusión, esta plataforma es un riesgo altísimo para cualquier persona que quiera registrarse, por lo pronto yo iniciare las correspondientes denuncias antes las autoridades competentes en mi país.

Dear Juan28, is it correct that you lost all the money in your casino account?

Dear Juan28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I confirm that the initial money has already been lost. However, the account still does not allow withdrawals. It has been almost 30 days. The activity of this bookmaker is quite suspicious. I hope other people do not make the mistake of registering and reloading money on this platform.

Cordially

Juan28

Sí, confirmo que el dinero inicial ya se perdió. No obstante la cuenta todavía no permite realizar retiros. Ya van casi 30 días. Es bastante sospechosa la actividad de esta casa de apuestas. Ojalá otras personas no caigan en el error de registrarse y recargar dinero en esta plataforma.

Cordialmente

Juan28

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.