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On 01/22/23 the amount of 85 reais was deposited until today on 01/29/23 they did not deposit it in the casino account, I sent an email with the bank receipt plus the account id on 01/24/23 until today none answer, chat and phone call do not solve it, bad casino I do not recommend it to anyone

No dia 22/01/23 foi depositado o valor de 85 reais até hoje dia 29/01/23 não depositaram na conta do cassino, mandei email com o comprovante bancário mais o id da conta no dia 24/01/23 até hoje nenhuma resposta, chat e telefonema não resolvem, péssimo cassino não indico pra ninguém

Dear renatatiemi3,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

How is the background lost?

Because it was through pix and qr code you think I have confidence in depositing funds in this casino, never again. I opened a police report and am claiming fraud

Como assim o fundo foi perdido?

Pq foi através de pix e qr code vc acha que eu tenho confiança em depositar fundos nesse cassino, nunca mais. Abri um boletim de ocorrência e estou alegando fraude

Another thing, I made a previous deposit of 400 reais for the same name that comes out in the transaction bg Investimentos Consultoria Lida and it landed in the casino account. in the breakdown of deposits in the casino account

Uma outra coisa eu fiz um depósito anterior de 400 reais para o mesmo nome que sai na transação bg investimentos consultoria lida e caiu na conta do cassino operação com sucesso esses 85 reais foi para o mesmo CNPJ e mesmo nome bg investimentos consultoria lida da pra ver no detalhamento de depósitos na conta do cassino

Another thing I already spoke with the card manager, she sent me the transaction that the deposit of 85 reais was successfully received by the same company that if there had been rejection it would have already been reversed

Uma outra coisa já falei com a gerente do cartão ela me mandou a transação que o deposito de 85 reais foi recebido pela mesma empresa com sucesso que se houvesse rejeição já teria estornado

Has the fund been lost or stolen?

fraud for sure

O fundo foi perdido ou roubado ?

Fraude com certeza

I fully understand your frustration, renatatiemi3. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 18 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear renatatiemi3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.