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The 1win bookmaker blocked my account, refusing to pay more than 2,500 soles.

La casa de apuestas de 1win , me bloqueó la cuenta , negándose a pagar más de 2500 soles.

Dear Ajass90,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning my dear Tomas, the account was created on Saturday, June 17 of this year, I saw that in your advertisement, they made fast and secure payments, also some friends who play sports betting recommended it to me, because it paid normally, such is so I recharged my account from my mobile banking application of the Banco de Crédito del Perú for the amount of 990 soles, I bet my entire balance on a sporting event which I won, after that I requested the withdrawal and well in the chat I They said that this could take from 1 hour to 48 hours, I waited patiently and the withdrawals bounced on Saturday night and Sunday, it was then that I asked the chat what was happening, why so many rejected withdrawals and they told me to contact the e-mail security@1win.xyz, that my withdrawal was in process but that they had blocked my account, that's how I wrote to them and they told me to send them a series of documents to verify my account, that's how I sent my ID, receipt of services , home proof, selfie with the ID, photo of my bank card, and they told me that in 14 days they would give me an answer, then on Tuesday June 21 I tried to enter my 1win account and I got an error, again I got I contacted the bookmaker's chat and they told me to contact the same email security@1win.xyz , they answered me and told me that my account had been blocked for fraudulent actions, from now on I emphatically reject false accusations, I am a A proven person with an impeccable record, here those false accusations make up the crime of defamation, and I am willing to go to court to defend my honor.

Regardless of everything, I can tell you that my bet was won fairly and that I won the more than 2,500 soles without any bonus.

Buen día mi estimado Tomas, la cuenta la cree el sábado 17 de junio de este año, vi que en su propaganda , hacían pagos rápidos y seguros, además algunos amigos que juegan en apuestas deportivas me la recomendaron , porque pagaba con normalidad, tal es así que recargue mi cuenta desde mi aplicativo de la banca móvil del Banco de Crédito del Perú por el monto de 990 soles, todo mi saldo lo aposté a un evento deportivo el cual gané, posterior a ello solocite el retiro y bueno en el chat me dijeron que ello podría demorar de 1 hora hasta 48 horas, espere pacientemente y los retiros me rebotaron durante el sábado en la noche y el domingo, fue entonces que pregunte al chat que sucedía, porqué tantos retiros rechazados y me dijeron que me comunique con el correo security@1win.xyz , que mi retiro estaba en proceso pero que habían bloqueado mi cuenta, fue así que les escribí y me dijeron que les mande una serie de documentos vara verificar mi cuenta, fue así que envié mi Dni , recibo de servicios, prueba domiciliaria , selfie con el dni , foto de mi tarjeta de banco, y me respondieron que en 14 días me darían, respuesta , luego el día martes 21 de junio trato de ingresar a mi cuenta de 1win y me salía error, nuevamente me comunique con el chat de la casa de apuestas y me dicen que me comunique con el mismo correo security@1win.xyz, me responden y me dicen que mi cuenta había sido bloqueada por acciones fraudulentas, desde ya rechazo tajantamente las acusaciones falsas, soy una persona proba con un historial intachable, aquí esas acusaciones falsas configuran el delito de difamación, y estoy dispuesto a ir a los tribunales por defender mi honorabilidad.

Al margen de todo te puedo comentar que mi apuesta fue ganada limpiamente y que los más de 2500 soles los gane sin ningún bono.

Dear Ajass90,

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

I'll send you our recommendations for websites that deal with sport-betting-related issues.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.