1win Casino - Hráčský účet byl uzavřen.

Dear 85322318,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise when exactly you created your casino account?
• Do I understand correctly that the casino requested additional documents before your account was blocked?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you so much for understanding my issue.

• Could you please advise when exactly you created your casino account? - 5 months ago

• Do I understand correctly that the casino requested additional documents before your account was blocked? - yes I'm sent all documents 55 day's complete , there security team told this could take upto 14 days to 30 day's but in my case already 55 days complete,

I don't have communication because 1win team not responding since 55 days,

1win support and live chat repeatedly ignoring me since 55 days,

Dear Kristina mam please invite the 1win support representative so I can hope my problem will be solved.

I'm face many complaint solve with casinoguru team,

Please invite 1win representative.

I'm waiting for casinoguru help

Dear Casinoguru team,

1Win support and live chat ignore me since 55 day's,

I have lot of money in my account that's why they are not responding.

Please escalate my issue and invite 1win support representative.

Dear Kristina mam,

Kindly please reject my previous complaint because I'm fill Wrong Email address in previous complaint,

This is my previous Complaint URL :

https://casino.guru/1win-casino-player-s-account-has-been-closed-without

Kindly please reject my previous complaint because I'm fill Wrong email address,

Thank you

Thank you for your reply, 85322318. Before we proceed, please request the complaint closure of this or the other complaint directly in the thread you wish to close.

I wish to close my old complaint,

So please close my old complaint,

URL : https://casino.guru/1win-casino-player-s-account-has-been-closed-without

So please write in that thread you wish to close it.

Hello i have no access to my old email address,

So please reject the old complaint

Upon thorough investigation, it has become clear that you and the other individual involved in this case are not the same person as they are still in contact with us via that email address. You attempted to convince us otherwise, including requesting that we close the other user’s complaint under false pretenses. This attempt to mislead our team not only disrupted our investigation but also obstructed our ability to assist the actual person in need.

Impersonating another individual is a serious violation of our policies. This behavior wastes our valuable resources and jeopardizes the integrity of our platform and the support we strive to provide to our users. As a result, we have decided to close this complaint and permanently ban your account on casino.guru.

Thank you for your understanding.