1win Casino - Hráč se snaží vybrat své výhry.

i just withdraw but all reject few day, they keep say me try again untill sucess but about 1-2h they reject my withdraw, i contact with support but they say i need try again till sucess, scare experience with 1win..

Dear hoangchu099,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

yes i have KYC my account and win without active bonus, recently i contact with support but they told me like this

update, so i got reject again and play till 4000000vnd to 25000000vnd and i try withdraw again but still not accept

Thank you for your reply, hoangchu099. Have you tried requesting the withdrawal via alternative withdrawal method(s)?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Dear hoangchu099,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.