1win Casino - Hráč se snaží stáhnout svůj zůstatek.

Hi! I'm trying to change my registration email that was written wrong and I can't. I already sent a message to support, but they did not solve my problem. I can't withdraw my money, because they send a confirmation request to this email that I don't have access to since it's wrong.

I await a solution. Thanks in advance!

Olá! Estou tentando alterar meu e-mail de cadastro que foi escrito errado e não consigo. Já mandei mensagem para o suporte, porém não resolvem o meu problema. Não consigo sacar meu dinheiro, pois enviam uma solicitação de confirmação para este e-mail que não tenho acesso já que está errado.

Aguardo uma solução. Desde já, grato!

Hello eduardasilva507,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear eduardasilva507,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.